Director Membership Experience- Western YMCA Family Location

Ymca; Newark (DE); On-site; USD 56,000 - 62,000; Full time

Benefits offered by this job

Full benefits package including Dental

Vision & Health Insurance

Generous PTO vacation starting at 2 we

12 paid holidays and sick leave

Free Nationwide Y Membership for your

12% Employer-Funded Retirement Plan

Learning and development workshops

Career advancement opportunities

Staff Discounts on Programs & Services

Job summary

The Western YMCA is seeking a Director of Membership Experience in Newark, Delaware. This role focuses on building membership, developing branch programs and driving revenue while leading a team and coordinating community outreach.

The position requires strong customer-service, sales and marketing skills, with the ability to work evenings/weekends and guide program development to achieve branch goals. Competitive benefits and growth opportunities available.

Qualifications

• High School diploma or equivalent.
• Five (5) years related customer service/sales experience with a knowledge of general operations.
• Must be able to work occasional evenings and weekends.
• Demonstrated ability to lead and develop teams.
• Demonstrated marketing and communication skills.

Responsibilities

• Attend and actively participate in all training as assigned.
• Develop branch programs, training, initiatives, and policies designed to increase membership.
• Develop, implement, and execute strategic plans to meet sales, revenue and membership mix targets and budget management.
• Create, update, and distribute information AND communicate to staff, community, current and prospective members.
• Create and communicate membership team sales and retention goals.
• Communicate progress of goals to leadership.
• Cross sell other Y programs across the branch such as fitness, aquatics etc.
• Develop and execute fundraising strategy to reach branch goals/expectations.

Skills

Customer service

Sales

Team leadership

Communication

Education

High School diploma or equivalent

Bachelor’s degree

Job description

Director Membership Experience- Western YMCA Family Location

Job Category: MEMBER SERVICES

Requisition Number: DIREC003109

• Posted : August 11, 2026
• Full-Time

Locations

Showing 1 location

Western YMCA
2600 Capitol Trl
Newark, DE 19711, USA

Ensure every youth and teen we serve is on a pathway to success
Improve the health and wellbeing of every individual and family we serve
Unite communities and inspire service to others

• Full benefits package including Dental, Vision & Health Insurance
• Generous PTO vacation starting at 2 weeks, 12 paid holidays, and sick leave
• Free Nationwide Y Membership for your Household
• 12% Employer-Funded Retirement Plan upon meeting eligibility
• Learning and development workshops
• Career advancement opportunities
• Staff Discounts on Programs & Services and more!

Salary: $55,517- $62,457 per year. Final compensation is based on factors such as skills, qualifications, and experience.

• Attend and actively participate in all training as assigned.
• Develop branch programs, training, initiatives, and policies designed to increase membership.
• Develop, implement, and execute strategic plans to meet sales, revenue and membership mix targets and budget management.
• Create, update, and distribute information AND communicate to staff, community, current and prospective members.
• Create and communicate membership team sales and retention goals.
• Communicate progress of goals to leadership.
• Cross sell other Y programs across the branch such as fitness, aquatics etc.
• Develop and execute fundraising strategy to reach branch goals/expectations.

Minimum Qualifications

• Strong interpersonal and communication skills to serve a diverse community.
• High School diploma or equivalent.
• Five (5) years related customer service/sales experience with a knowledge of general operations.
• Must be able to work occasional evenings and weekends.
• Demonstrated ability to lead and develop teams.
• Demonstrated marketing and communication skills.

Preferred Qualifications

• Multi-Lingual
• Bachelor’s degree with emphasis in sales, marketing, public relations, or a related field.

The YMCA of Delaware is an equal opportunity employer. The Y maintains a work environment in which staff are treated fairly and with respect and in which discrimination of any kind will not be tolerated. In accordance with federal, state and local laws, we recruit, hire, promote and evaluate all applicants and staff without regard to race, color, religion, sex, age, national origin, ancestry, familial status, marital status, sexual orientation or preference, gender identity or expression, citizenship status, disability, veteran or military status, domestic or sexual violence victim status or any other characteristic protected by applicable law. Unlawful discrimination will not be a factor in any employment decision.

Qualifications

Skills

Behaviors

Motivations

Education

Experience

Licenses & Certifications

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.