Membership Growth & Engagement Director

Ymca; Palo Alto (CA); On-site; USD 79,000 - 80,000; Full time

Job summary

YMCA in Palo Alto seeks a Membership Director to lead sales, onboarding, and retention, building strong relationships with members, employees, and the community. This role centers on recruiting, training, and guiding the Membership Sales team while partnering with marketing to grow enrollments and engagement.

The position is full-time and requires strong relationship-building, program knowledge, and a passion for mission-driven service to diverse communities.

Qualifications

• Bachelor's degree preferred or 3 years of supervisory experience in customer service, wellness or similar field
• Prior experience in sales, preferably membership sales
• Ability to relate effectively to diverse groups of people
• Effective organizational and interpersonal skills including written and verbal communication; bilingual (Spanish) a plus
• Ability to build relationships with staff, members, and participants
• Ability to multi-task and make sound independent judgments

Responsibilities

• Implements membership strategies that support recruitment of new members and retention of existing members.
• Recruits, hires, trains, develops, schedules and directs Membership Sales personnel and volunteers as needed.
• Promotes program and membership enrollment in interactions with existing and potential members.
• Organizes membership events at the YMCA and represents the YMCA at community events.
• Participates in the annual campaign.
• Leads and participates in staff meetings and/or related meetings.
• Attends meetings, online webinars, and trainings.

Skills

Customer service

Sales

Leadership

Communication

Bilingual (Spanish)

Education

Bachelor's degree or 3 years supervisory experience

Job description

YMCA in Palo Alto seeks a Membership Director to lead sales, onboarding, and retention, building strong relationships with members, employees, and the community. This role centers on recruiting, training, and guiding the Membership Sales team while partnering with marketing to grow enrollments and engagement.

The position is full-time and requires strong relationship-building, program knowledge, and a passion for mission-driven service to diverse communities.