Director of Member Retention & Growth

Henry Schein One; Northern (KY); Hybrid; USD 150,000 - 175,000; Full time

Benefits offered by this job

Health coverage

Retirement savings with company match

Paid time off

Education support

Job summary

Henry Schein One, a global leader in dental practice management, is seeking a Senior Manager, Customer Retention to drive revenue growth by boosting member retention, renewal performance and lifetime value for the DentalPlans.com member base. This role partners with leadership to implement retention strategies across Web and Call Center channels.

You will own segmentation and personalization for our CRM, translate health data into actionable insights, forecast renewal revenue by channel, and

Qualifications

• 10+ years of marketing experience, including 5+ years in customer retention or subscriber marketing leadership.
• 5+ years of management experience.
• Proven ability to move retention/LTV metrics at scale with data-driven actions.
• Strong knowledge of CRM platforms including segmentation, automation and personalization.
• Experience with subscription or membership-renewal mechanics is a plus.

Responsibilities

• Own retention strategy and revenue targets across web and call center channels.
• Own segmentation and personalization strategy for our CRM platform and roadmap.
• Translate retention data into actionable recommendations for leadership.
• Build forward-looking renewal revenue forecasts by channel and act to close gaps.
• Direct multi-channel member campaigns from onboarding through win-back.
• Collaborate with Product on renewal funnel improvements and with Contact Center on scripts.

Skills

Retention strategy

CRM segmentation

Data analysis

Stakeholder communication

Project management

Tools

Hubspot

Salesforce

Excel

Outlook

PowerPoint

Word

Job description

Henry Schein One, a global leader in dental practice management, is seeking a Senior Manager, Customer Retention to drive revenue growth by boosting member retention, renewal performance and lifetime value for the DentalPlans.com member base. This role partners with leadership to implement retention strategies across Web and Call Center channels.

You will own segmentation and personalization for our CRM, translate health data into actionable insights, forecast renewal revenue by channel, and