Director of Member Experience & Brand

Benton Rural Electric Association; West Richland (WA); On-site; USD 110,000 - 170,000; Full time

Benefits offered by this job

401(k) plan with employer match

PTO & holidays

Tuition assistance

Training & development opportunities

Medical, Dental, Vision, Life, AD&D, &

HSA option

Job summary

Benton Rural Electric Association is seeking a senior leader to head the Member Services team at our West Richland, WA campus. You will align communications, brand, and programs with budgets, staffing, and partnerships under the VP of Member Relationships, delivering aligned outcomes for members and communities.

Responsibilities include guiding brand strategy, managing key accounts, and driving energy services and community programs while partnering across departments to ensure timely

Qualifications

• Bachelor's degree in Business Administration, Communications, Marketing, or related field.
• Five (5) years of progressively responsible experience managing people, budgets, projects, and external relationships, including demonstrated leadership or supervisory responsibility.
• Or equivalent combination of education and experience that allows the incumbent to successfully perform the essential job functions.

Responsibilities

• Lead, coach, and develop the Member Services team with clear expectations and accountability.
• Translate cooperative strategy into department plans, budgets, and measurable goals.
• Guide brand, marketing, website, social media, and publications; inform members during outages and program changes.
• Lead key accounts and develop relationships with local governments and economic development groups.
• Oversee community programs and energy services, including energy efficiency and BPA program reporting.

Skills

Team leadership

Budget management

Strategic planning

Stakeholder management

Data-driven decision making

Education

Bachelor's degree

Tools

CRM software

MS Office

Job description

Benton Rural Electric Association is seeking a senior leader to head the Member Services team at our West Richland, WA campus. You will align communications, brand, and programs with budgets, staffing, and partnerships under the VP of Member Relationships, delivering aligned outcomes for members and communities.

Responsibilities include guiding brand strategy, managing key accounts, and driving energy services and community programs while partnering across departments to ensure timely