Director of Medicaid Services

Forsyth County; Winston-Salem (NC); On-site; USD 90,000 - 130,000; Full time

Job summary

The Forsyth County Department of Social Services seeks a Division Director to lead the Medicaid Services Division, overseeing Family and Children's Medicaid, Adult Medicaid, Non-Emergency Medicaid Transportation, and Medicaid Training and Quality Assurance. You will supervise 147 staff, drive policy implementation, and ensure quality service delivery within NCFAST guidelines.

This role requires strong leadership, strategic planning, and collaboration with HR.

Qualifications

• Graduation from college with a two-year degree in a human services field or related curriculum plus 4 years of supervisory experience.
• 4-year degree and 3 years' experience in a human services role, including one year of supervisory experience preferred.
• Experience with NCFAST and eligibility determination preferred.
• A valid Driver's License is required for frequent driving.

Responsibilities

• Plan, administer, coordinate, and direct the Medicaid Services Division.
• Recruit, select, develop, counsel, discipline, and evaluate staff performance.
• Develop evaluation tools and processes for programs and report findings.
• Attend leadership meetings and facilitate internal and external communications.
• Monitor federal and state policy changes and their impact on the agency.

Skills

Leadership

Communication

Supervisory experience

HR policies knowledge

Policy implementation

Customer service

Education

Two-year degree in human services

Bachelor's degree preferred

Tools

NCFAST

Eligibility determination

Job description

The Forsyth County Department of Social Services seeks a Division Director to lead the Medicaid Services Division, overseeing Family and Children's Medicaid, Adult Medicaid, Non-Emergency Medicaid Transportation, and Medicaid Training and Quality Assurance. You will supervise 147 staff, drive policy implementation, and ensure quality service delivery within NCFAST guidelines.

This role requires strong leadership, strategic planning, and collaboration with HR.