Director of Marketing Tech & AI Transformation

Early Warning Services LLC; Chicago (IL); Hybrid; USD 154,000 - 193,000; Full time

Benefits offered by this job

Healthcare Coverage

401(k) Retirement Plan (Match)

Paid Time Off

Paid Parental Leave

Maven Family Planning

Job summary

Early Warning Services LLC in the United States seeks a Director of Marketing Technology and Transformation to lead the Marketing Operations' technology roadmap, drive AI-enabled transformations, and partner with Legal, Risk, Technology, and Sales Operations to deliver scalable platforms.

This hands-on leader will foster faster, safer marketing processes, build reusable components, and ensure tools integrate across brands while aligning with the company’s AI-native ambition.

Qualifications

• Bachelor's degree or equivalent combination of education and relevant experience.
• Typically has 12 or more years of experience or demonstrated portfolio consistent with experience required of the role in marketing technology, marketing automation, product management, solutions architecture, process improvement, or related disciplines.
• Demonstrated experience developing multi-year strategies, roadmaps, investment cases, and executive recommendations for complex technology or transformation portfolios.
• Proven ability to develop business cases, evaluate technology investments, manage vendors, and communicate recommendations to senior leaders.
• Demonstrated leadership of complex, cross-functional teams and enterprise transformation initiatives, establish alignment across functions, and drive decisions without relying solely on formal authority.
• Effective communication and presentation skills, with demonstrated ability to translate complex technology and transformation topics into clear business implications, investment choices, risks, and recommendations.

Responsibilities

• Own and maintain Marketing's multi-year MarTech technology roadmap across Zelle, Paze, Certos, and shared Marketing functions.
• Set clear priorities for technology improvements with a network-first approach, based on business need, expected value, cost, risk, ease of use, and ability to support Marketing priorities.
• Develop business cases and funding recommendations for major technology investments and present recommendations and tradeoffs to senior leaders.
• Work with Technology, Data and Sales Operations to deliver the platforms and solutions needed for Marketing's CRM, brand health and campaign attribution initiatives.
• Lead efforts to improve the Marketing processes that have the greatest impact on speed, capacity, quality, cost, or risk.
• Map important processes from beginning to end to understand friction points and redesign processes using automation, AI, reusable components, and self-service capabilities.
• Establish reusable processes, standards, platforms, and self-service capabilities across brands while preserving legitimate business, regulatory, and customer requirements.
• Define transformation success measures and track adoption, capacity creation, cycle-time improvement, cost savings, risk reduction, and other business outcomes.
• Identify, prototype, and lead delivery of automations, AI-enabled workflows, integrations, and lightweight tools that improve speed, quality, or capacity.
• Partner with Legal, Risk, Technology, and enterprise AI teams to move promising solutions from discovery and minimum viable capability through testing, release, adoption, iteration while meeting security, privacy, and governance requirements.
• Support Marketing's contribution to Early Warning's AI-native ambition by working with internal and external partners to develop responsible, scalable AI enablement programs for marketers, reusing enterprise capabilities and standards wherever possible.
• Serve as Marketing's lead for marketing technology and process transformation with senior leaders and cross-functional partners.
• Identify and prioritize practical uses of AI and automation that can reduce manual work, improve quality, increase capacity, or help Marketing make better decisions. Lead new solutions from initial idea and testing through approval, implementation, adoption, and broader use.
• Work with Legal, Risk, Compliance, Technology, and enterprise AI teams to make sure new capabilities meet security, privacy, legal, and governance requirements.
• Help establish common approaches, tools, and training so marketers can use AI responsibly in their everyday work.
• Manage key technology and vendor relationships, including vendor evaluation, selection, performance, cost, and ongoing value.

Education

Bachelor's degree or equivalent combination of education and relevant experience

12+ years of experience in marketing technology or related fields

Proven ability to develop business cases and influence senior leaders

Leadership of cross-functional teams and enterprise transformation

Excellent communication and presentation skills

Job description

Early Warning Services LLC in the United States seeks a Director of Marketing Technology and Transformation to lead the Marketing Operations' technology roadmap, drive AI-enabled transformations, and partner with Legal, Risk, Technology, and Sales Operations to deliver scalable platforms.

This hands-on leader will foster faster, safer marketing processes, build reusable components, and ensure tools integrate across brands while aligning with the company’s AI-native ambition.