Head of Luxury Residences & Services

Maybourne Group; Beverly Hills (CA); On-site; USD 85,000 - 95,000; Full time

Benefits offered by this job

Company matched 401(k) plan

Flexible Spending

Paid Holidays

Paid Time Off

Employee Assistance Program

Free Parking

Job summary

The Maybourne Hotel Group in Beverly Hills is hiring a Director of Residences to oversee luxury residential units. This role demands exceptional leadership, customer service, and operational skills. The ideal candidate will possess at least 7-10 years of experience in luxury residential management along with a Bachelor's degree in Hospitality or related fields. Responsibilities include managing daily operations, developing policies, and maintaining resident satisfaction. Competitive benefits and a commitment to equal opportunity employment are part of the offer.

Qualifications

• 7-10 years of experience in luxury residential management.
• Strong financial acumen with budgeting experience.
• Ability to work effectively in a fast-paced environment.

Responsibilities

• Oversee daily operations of luxury residential units.
• Develop operational policies enhancing residential experience.
• Organize resident events and services.

Skills

Leadership

Customer service

Operational management

Financial management

Communication

Property management software

Education

Bachelor’s degree in Hospitality Management, Business Administration, or a related field

Tools

Microsoft Office Suite

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Director of Residences

Residences Full Time Management Beverly Hills, CA, US

30+ days ago Requisition ID: 1797

Salary Range: $85,000.00 To $95,000.00 Annually

We are seeking an exceptional Director of Residences to join the Residences team at the Maybourne Beverly Hills.

Maybourne operates some of the world’s most storied and extraordinary bespoke hotels, including Claridge’s, The Connaught, The Berkeley, The Emory, The Maybourne Beverly Hills and The Maybourne Riviera, alongside its longevity and wellness brand, Surrenne.

At Maybourne, our purpose is to create stories of distinction through exceptional hospitality, thoughtful innovation, and experiences that feel both timeless and relevant. Across our collection, we honor the heritage of each hotel while continually shaping the future of luxury through personalized service, culinary excellence, and meaningful guest experiences.

The Maybourne Beverly Hills embodies this vision with a warm welcome and contemporary California spirit. Blending Maybourne’s signature approach to service with the dynamic energy of Beverly Hills, the hotel offers inventive dining, modern comfort, and a celebrated sense of place. Distinctly Californian in character, The Maybourne Beverly Hills delivers an experience that is both effortlessly luxurious and uniquely its own.

Summary of Position

The Director of Residences oversees the management and operations of our luxury residential units. The ideal candidate will have a strong background in residential management within a luxury hotel or high-end residential environment, demonstrating exceptional leadership, customer service, and operational skills.

Roles and Responsibilities

• Oversee the daily operations of the residences, ensuring the highest standards of service, maintenance, and overall resident satisfaction.
• Develop and implement operational policies and procedures that enhance the residential experience.
• Coordinate with the hotel’s management team to ensure seamless integration of services and amenities for residents.
• Establish and maintain strong relationships with residents, addressing their needs and concerns promptly and effectively.
• Organize and manage resident events, activities, and services that enhance the community atmosphere.
• Serve as the primary point of contact for residents, ensuring a personalized and attentive experience.
• Develop and manage the residences’ budget, including forecasting, expense control, and financial reporting.
• Oversee billing and collection processes, ensuring accuracy and timeliness.
• Implement cost-effective measures without compromising service quality.
• Lead, motivate, and manage the residential team, including hiring, training, and performance evaluations.
• Foster a positive and collaborative work environment that promotes professional growth and high standards of service.
• Coordinate with various departments to ensure smooth operations and effective communication.
• Ensure the residences are maintained to the highest standards, coordinating with maintenance and housekeeping teams.
• Conduct regular inspections and address any maintenance issues promptly.
• Implement and oversee preventive maintenance programs.
• Ensure compliance with all legal, safety, and regulatory requirements.
• Develop and implement safety and emergency procedures.
• Stay informed of industry trends and best practices to continuously improve operations.

Who thrives here?

At Maybourne, we are guided by three mindsets.

You put people at the heart of everything you do, building genuine connections through warmth, collaboration and respect.

You stay two steps ahead, bringing curiosity, ambition and attention to detail to every challenge, always looking for ways to improve.

You make the magic happen, taking ownership, using your initiative and turning ideas into action with pride and creativity.

Above all, you are passionate about creating stories of distinction and delivering excellence in every interaction.

The Maybourne Experience

Maybourne is a place where exceptional people can do their best work. We foster a culture of creativity, entrepreneurial thinking and collaboration, empowering colleagues to grow, contribute and make a lasting impact.

Fromtailored learning opportunities to cross-functional and cross-property career development, we are committed to helping you build a career as distinctive as the experiences we create.

A Rewarding Career with Maybourne

At Maybourne, we offer a thoughtfully curated range of benefits designed to support your wellbeing, development and career journey.

• Medical / Dental / Vision Insurance
• Company Matched Health Savings Plan (HSA)
• Flexible Spending Account (FSA)
• Paid Holidays
• Paid Time Off (PTO)
• Employee Assistance Program (EAP)
• Parking
• Colleague Meals
• Employee Recognition Programs
• Company Matched 401(k) Plan
• Colleague Referral Incentive Program

Moments to Remember

• Exceptional colleague rates of $75 per night across Maybourne properties for you and your family
• A hosted ‘Guest Experience Stay’ after 90 days of employment — immerse yourself in the full Maybourne experience*
• 50% off food and beverage across our restaurants and bars*
• Invitations to a year-round calendar of cherished colleague events – from the Maybourne Picnic [KH6] to our festive celebrations
• Thoughtful gifts to mark weddings, new arrivals, and retirements

*Selected benefits are subject to terms and conditions.