Director of Loan Processing Operations

Solomon Page; Los Angeles (CA); Hybrid; USD 155,000 - 185,000; Full time

Job summary

Solomon Page is seeking a Director of Loan Processing Operations to lead and optimize processing and operations functions in a fast-paced financial services environment. You will oversee transaction workflows, manage a high-performing team, and partner with underwriting, origination, servicing, compliance, accounting, and technology to improve workflow execution.

The ideal candidate is a proven operations leader with 8+ years in lending or mortgage operations, strong process-improvement skills,

Qualifications

• Bachelor's degree preferred in a related field.
• 8+ years in lending, loan processing or mortgage operations.
• Experience leading operational or processing teams.
• Strong knowledge of transaction management and workflow oversight.
• Proven ability to drive process improvements and efficiency.
• Excellent communication and leadership skills.

Responsibilities

• Lead, develop, and mentor processing and operations professionals.
• Oversee loan pipelines to meet deadlines and efficiency targets.
• Establish procedures, service standards, and quality controls.
• Identify opportunities to increase scalability, productivity, and accuracy.
• Serve as escalation point for complex transactions.
• Partner with underwriting, origination, servicing, compliance, accounting, and tech teams to improve workflow.
• Manage relationships with third-party vendors and service providers.
• Monitor KPIs and provide operational insights to leadership.
• Support implementation of technology, automation, and workflow enhancements.

Skills

Leadership

Communication

Problem-solving

Team management

Education

Bachelor's degree

Tools

CRM

LOS

Workflow systems

Job description

A growing financial services organization is seeking a Director of Loan Processing Operations to lead and optimize its processing and operations functions. This individual will oversee transaction workflows, manage a high-performing team, and drive process improvements that enhance efficiency, service levels, and overall execution.

The ideal candidate is a proven operations leader with experience managing loan processing teams, improving workflows, and partnering across multiple business functions in a fast-paced lending environment.

• Schedule: Hybrid
• Compensation: $155,000k-$185,000k base salary, with flexibility for the right candidate, plus bonus and comprehensive

Responsibilities

• Lead, develop, and mentor a team of processing and operations professionals.
• Oversee loan pipelines to ensure transactions progress efficiently and meet critical deadlines.
• Establish and maintain operational procedures, service standards, and quality controls.
• Identify process improvement opportunities that increase scalability, productivity, and accuracy.
• Serve as an escalation point for complex transactions and operational challenges.
• Partner with underwriting, origination, servicing, compliance, accounting, and technology teams to improve workflow execution.
• Manage relationships with third-party vendors and service providers.
• Monitor performance metrics and provide reporting and operational insights to leadership.
• Support implementation of technology, automation, and workflow enhancements.

Qualifications

• Bachelor's degree preferred.
• 8+ years of lending, loan processing, mortgage operations, banking operations, or financial services experience.
• Prior experience leading operational or processing teams.
• Strong understanding of transaction management, loan documentation, and workflow oversight.
• Proven success implementing process improvements and driving operational efficiency.
• Excellent communication, leadership, and problem-solving skills.
• Experience with CRM, LOS, or workflow management systems.

The Solomon Page Distinction

Solomon Page offers a comprehensive benefit program for hourly employees. We pride ourselves on offering medical, dental, 401(k), direct deposit and commuter benefits to our employees, including freelancers - which sets us apart in the industries we serve.

About Solomon Page

Founded in 1990, Solomon Page is a specialty niche provider of staffing and executive search solutions across a wide array of functions and industries. The success of Solomon Page reflects an organic growth strategy supported by a highly entrepreneurial culture. Acting as a strategic partner to our clients and candidates, we focus on providing customized solutions and building long-term relationships based on trust, respect, and the consistent delivery of excellent results. For more information and additional opportunities, visit: solomonpage.com and connect with us on Facebook, and LinkedIn.

Opportunity Awaits.