Director of Learning Technology & Global Operations

Intuitive; Sunnyvale (CA); On-site; USD 184,000 - 324,000; Full time

Job summary

Intuitive in Sunnyvale, CA is seeking a Director of Learning Technology and Operations to lead the enterprise learning technology ecosystem, including SAP SuccessFactors Learning and Percipio. You will set the product strategy, roadmap, and manage global LMS administration teams across the US, India, and Mexico.

The role requires deep platform expertise in regulated environments, strong vendor and budget management, and a proven ability to drive change with AI and automation while partnering

Qualifications

• Minimum 12+ years of learning technology or HR technology experience with proven results in creating technical strategies, developing business requirements, deploying technologies, and business process re-engineering.
• Minimum 7+ years leading, developing, and coaching technical or operational teams.
• Minimum bachelor’s degree in technology, business, or a related technical field.
• Experience managing learning systems in a regulated environment (medical device, pharmaceutical, or similar), including GxP, 21 CFR Part 11, and quality management system-related training requirements.
• Deep expertise in the SAP SuccessFactors Learning platform, including configuration, curriculum and assignment management, integrations, release management, and administration at enterprise scale.
• Experience leading global, multi-tier support operations with defined SLAs and ticketing systems (e.g., ServiceNow), and teams that combine employees and contractors, at a company with employee populations across multiple regions.
• Experience partnering with IT and Quality organizations on validated system releases, change control, and audit support.
• Experience owning a budget and managing vendor relationships and contracts, with a track record of driving cost efficiencies.
• Demonstrated product management experience, including owning a roadmap, prioritizing against competing demands, and measuring outcomes with KPIs.
• Strong customer orientation and superb communication skills, with the ability to communicate clearly with technical, functional, and executive audiences; strong personal and technical influencing skills.
• Strong collaborator who can engage and influence partners across the company and define clear ownership and decision rights with peer functions; interact frequently with internal and external senior-level leadership.
• Process orientation and technical project management skills; experience with multiple project methodologies, including Agile/iterative development, a plus.
• Familiarity with US and global data privacy laws, GDPR, and Sarbanes-Oxley compliance.

Responsibilities

• Oversee global LMS operations and service delivery across the US, India, and Mexico, working through Tier 1 and Tier 2 Operations Managers.
• Set SLA, quality, and satisfaction targets using data, ticket trends, and user feedback.
• Lead product management and global LMS administration teams to a single product vision.
• Drive transition of LMS administration into People Technology with defined milestones and success measures.
• Partner with IT and Quality Management on roadmap, validation, and audit support.
• Own the product vision and roadmap for the learning technology ecosystem; define release requirements and global launch plans.
• Define LMS controls, permissions, and best practices, and monitor all learning domains.
• Own operating model and lifecycle management for learning content with stakeholders.

Skills

Leadership

Communication

Agile methodology

Vendor management

Budget management

Change management

Education

Bachelor’s degree in technology, business, or related field

Tools

SAP SuccessFactors Learning

Percipio

Veeva

Workday

ServiceNow

Job description

Intuitive in Sunnyvale, CA is seeking a Director of Learning Technology and Operations to lead the enterprise learning technology ecosystem, including SAP SuccessFactors Learning and Percipio. You will set the product strategy, roadmap, and manage global LMS administration teams across the US, India, and Mexico.

The role requires deep platform expertise in regulated environments, strong vendor and budget management, and a proven ability to drive change with AI and automation while partnering