Director of Strategic Learning & Customer Experience

Jazz Pharmaceuticals, Inc.; Philadelphia (Philadelphia County); On-site; USD 120,000 - 170,000; Full time

Job summary

Jazz Pharmaceuticals is seeking a leader to set the strategic vision for EMD learning, aligning capabilities with brand priorities and enterprise learning standards. The role focuses on designing scalable, role-based competencies across sales, medical affairs, and market access, and translating insights into high-adoption training pathways.

You will partner with analytics and customer insights to interpret performance data, close skill gaps, and drive measurable improvements in field

Responsibilities

• Set strategic vision and multi-year learning roadmap for the EMD franchise.
• Design and roll out role-based competency and field capability frameworks across EMD sales, medical affairs, and market access teams.
• Serve as a strategic business partner for CRM learning and field enablement (e.g., Next-Gen Veeva Vault CRM).
• Partner cross-functionally with Customer Analytics & Insights and Advanced Analytics to interpret customer interaction data and shape targeted learning interventions.

Job description

Jazz Pharmaceuticals is seeking a leader to set the strategic vision for EMD learning, aligning capabilities with brand priorities and enterprise learning standards. The role focuses on designing scalable, role-based competencies across sales, medical affairs, and market access, and translating insights into high-adoption training pathways.

You will partner with analytics and customer insights to interpret performance data, close skill gaps, and drive measurable improvements in field