Director of Learning & Development & CX Lead - Epilepsy & Movement Disorders

Jazz Pharmaceuticals, Inc.; Boston (MA); On-site; USD 120,000 - 180,000; Full time

Job summary

Jazz Pharmaceuticals is seeking an experienced leader to define and drive the multi-year learning roadmap for the EMD franchise, aligning capability building with brand priorities and enterprise learning standards. The role partners with sales, medical affairs, and market access to design scalable frameworks and deliver high-adoption learning pathways.

You will collaborate with analytics teams to translate real-world data into targeted interventions, shaping the future of customer engagement and

Responsibilities

• Set the strategic vision and multi-year learning roadmap for the EMD franchise, aligning capability building with brand commercial priorities, high-science disease education, and enterprise L&D CoE goals.
• Orchestrate the design, rollout, and institutionalization of role-based competency and field capability frameworks across EMD sales, medical affairs, and market access teams, benchmarking capabilities against evolving healthcare customer engagement standards.
• Serve as a strategic business partner for CRM learning and field enablement (e.g., Next-Gen Veeva Vault CRM), translating platform enhancements, customer journeys, and next-best-action guidance into intuitive, high-adoption learning pathways.
• Partner cross-functionally with Customer Analytics & Insights and Advanced Analytics to interpret customer interaction data, institutional account patterns, and field engagement metrics, utilizing real-world performance data to pinpoint skill gaps and shape targeted learning interventions.
• Architect and embed scalable

Job description

Jazz Pharmaceuticals is a global biopharma company whose purpose is to innovate to
transform the lives of patients and their families. We are dedicated to developing
life-changing medicines for people with serious diseases - often with limited or no
therapeutic options. We have a diverse portfolio of marketed medicines, including leading
therapies for sleep disorders and epilepsy, and a growing portfolio of cancer treatments.
Our patient-focused and science-driven approach powers pioneering research and development
advancements across our robust pipeline of innovative therapeutics in oncology and
neuroscience. Jazz is headquartered in Dublin, Ireland with research and development
laboratories, manufacturing facilities and employees in multiple countries committed to
serving patients worldwide. Please visit
www.jazzpharmaceuticals.com
for more information.

At Jazz, we are reimagining how we design and deliver more precise customer experiences, enabled by new technologies, modern ways of working, and high-performing team behaviors. Through this work, we enable teams to better understand patients, caregivers, and HCPs, anticipate their needs across the enterprise, deliver timely and personalized engagement, and orchestrate seamless, end-to-end experiences as One Jazz.

Essential Functions / Responsibilities

• Set the strategic vision and multi-year learning roadmap for the EMD franchise, aligning capability building with brand commercial priorities, high-science disease education, and enterprise L&D CoE goals.
• Orchestrate the design, rollout, and institutionalization of role-based competency and field capability frameworks across EMD sales, medical affairs, and market access teams, benchmarking capabilities against evolving healthcare customer engagement standards.
• Serve as a strategic business parter for CRM learning and field enablement (e.g., Next-Gen Veeva Vault CRM), translating platform enhancements, customer journeys, and next-best-action guidance into intuitive, high-adoption learning pathways.
• Partner cross-functionally with Customer Analytics & Insights and Advanced Analytics to interpret customer interaction data, institutional account patterns, and field engagement metrics, utilizing real-world performance data to pinpoint skill gaps and shape targeted learning interventions.
• Architect and embed scalable