Director of Knowledge Management and Practice Enablement

Jackson Lewis P.C.; Chicago (IL); On-site; USD 207,000 - 241,000; Full time

Benefits offered by this job

Medical, dental, vision, life and disa

401(k) Retirement Plan

Flexible Spending & Health Savings

Holidays, vacation, and sick time

Employee assistance program

Job summary

Jackson Lewis P.C. is seeking a Director of Knowledge Management to lead a team of KM Attorneys who support practice and industry groups by capturing expertise and developing high-value resources.

The Director will drive a firmwide knowledge strategy, transform insights into reusable assets, and partner with practice heads, IT, and operations to improve attorney productivity and client value. This role reports to the Chief Legal Operations and Practice Innovation Officer and requires strong

Qualifications

• J.D. degree required.
• Minimum of 6+ years’ experience as an employment litigator and/or knowledge management attorney, preferably with a balance of experience as a practicing litigator.
• Minimum of 3+ years’ experience leading a team of attorneys with strong leadership and people-management skills or leading large, cross-departmental project implementations.
• Demonstrated ability to lead knowledge management, practice enablement, legal operations, innovation, technology adoption, or related attorney-facing initiatives.
• Experience developing or overseeing legal content, model documents, practice resources, playbooks, training materials, or workflow tools for practicing attorneys.
• Familiarity with legal technology, enterprise search, document automation, generative AI, or other tools that support attorney productivity and legal service delivery.
• Strong change-management skills, including the ability to influence attorneys and business professionals, drive adoption, and communicate the practical value of new ways of working.
• Excellent writing, editing, communication, and presentation skills.
• Passion for knowledge-sharing, strong organizational skills, proficiency with technology, and an aptitude for innovation, efficiency, and excellence in legal work.

Responsibilities

• Lead the KM team in developing and executing a firmwide knowledge strategy aligned with practice, industry, client service, and business priorities.
• Partner with National Practice and Industry Heads, Practice Group Leaders, Industry Group Leaders, administrative leaders, and firm leadership to align KMA efforts with firmwide goals.
• Collaborate with practice and industry groups to identify opportunities to standardize work product, create practice playbooks, improve matter execution, and reduce duplicative effort.
• Provide strategic insights and direction to practice and industry group initiatives and other special projects.
• Maintain a strong understanding of trends in legal practice support, content development, knowledge strategy, practice innovation, and AI-enabled legal service delivery.
• Lead the KM team in content creation and development across practice and industry groups, including legislative updates, case law updates, industry/practice trends, and legal analysis.
• Ensure practice and industry group intranet content is current, accurate, well organized, and useful to attorneys and allied professionals.
• Build, maintain, and continuously improve knowledge libraries across practice and industry groups, including model documents, forms, precedents, checklists, practice guides, surveys, playbooks, matter tools, and related resources.
• Accountable for review, editing, and contributions to content generated by other firm resources, including marketing and business development, attorney training and development, and other firm functions, as it relates to specific industries and practices.
• Responsible for ensuring practice and industry group leadership are continually informed of strategic shifts and evolutions in practice approach, strategy, and execution.
• Partner with the Innovation Team, IT, Practice Support Operations, and firm leaders to help attorneys adopt new technologies through practice and industry group use cases and workflows.
• Support the development of AI-ready knowledge assets by promoting quality, consistency, source reliability, and appropriate governance of reusable legal content.
• Identify opportunities to leverage enterprise technology investments, automation, search, and knowledge tools at the practice and industry group level.
• Help translate attorney needs into practical technology, workflow, training, and content solutions that improve speed, consistency, and quality in legal service delivery.
• Partner with central firm resources and colleagues to ensure effective use and leverage of firm-wide and practice-specific tools, processes, and technologies.
• Establish and reinforce standards for the creation, classification, review, maintenance, retirement, and appropriate use of knowledge assets.
• Help ensure knowledge resources are accurate, current, well sourced, and aligned with applicable confidentiality, ethical, information governance, and firm risk expectations.

Skills

Leadership

Knowledge management

Project management

Communication

Change management

Legal technology

Education

J.D. degree

6+ years employment litigator or KM experience

3+ years leading a team

Tools

Enterprise search

AI tools for legal services

Document automation

Job description

Jackson Lewis P.C. is seeking a Director of Knowledge Management to lead a team of KM Attorneys who support practice and industry groups by capturing expertise and developing high-value resources.

The Director will drive a firmwide knowledge strategy, transform insights into reusable assets, and partner with practice heads, IT, and operations to improve attorney productivity and client value. This role reports to the Chief Legal Operations and Practice Innovation Officer and requires strong