Director of IT Services

S R INTERNATIONAL INC; Jackson (MS); On-site; USD 120,000 - 180,000; Full time

Job summary

S R INTERNATIONAL INC in Jackson, MS seeks a Director of IT Services for Mississippi Medicaid to provide executive IT leadership across enterprise infrastructure, cloud, and cybersecurity. You will oversee operations, governance, and modernization initiatives, reporting to CIO/CTO and aligning with CMS/HIPAA compliance.

The role requires extensive leadership experience, strong cloud and networking skills, and a proven record in vendor management and IT governance.

Qualifications

• 10+ years progressive IT experience with enterprise IT operations and infrastructure.
• 8+ years leadership/management experience supervising technical teams, managers, engineers, and support personnel.
• 2+ years AWS enterprise cloud experience with EC2, S3, IAM, VPC, CloudWatch, Landing Zone.

Responsibilities

• Provide executive-level IT leadership for enterprise cloud services, infrastructure, network operations, service desk, cybersecurity, vendor management, and modernization initiatives.
• Oversee AWS cloud environments, cloud migration, provisioning, governance, cost optimization, security, and resiliency.
• Lead incident response, major incident management, root cause analysis, and corrective actions.
• Establish IT service management and governance processes including incident, problem, change, configuration, request, and SLA management.
• Develop SOPs, dashboards, executive reports, service catalogs, and operational documentation.

Skills

IT Leadership

IT Operations

AWS

EC2

S3

IAM

VPC

CloudWatch

Networking

Vendor Management

Cybersecurity

HIPAA

CMS Compliance

Tools

F5 BIG-IP

MS 365

Azure

Job description

Job Title: Director of IT Services – Mississippi Medicaid

Job Code: MS 165756 Client: State of Mississippi – Division of Medicaid (DOM) Location: Jackson, MS – 100% Onsite Duration: 1+ Year, with potential extensions Work Hours: Monday–Friday, 8:00 AM–5:00 PM (40 hours/week) Closing Date: September 22, 2026 – 2:00 PM

Position Overview

The State of Mississippi Division of Medicaid is seeking a Director of IT Services to provide executive-level IT leadership and operational oversight across enterprise infrastructure, cloud services, network operations, service desk, cybersecurity, vendor management, and technology modernization initiatives. The position reports directly to the CIO/CTO and supports ongoing enterprise IT operations and modernization efforts.

Key Responsibilities

Provide leadership for enterprise cloud services, infrastructure, network, telecommunications, and IT service desk operations.

Oversee AWS cloud environments, cloud migration, provisioning, governance, cost optimization, security, and resiliency.

Manage enterprise LAN/WAN, DNS, load balancing, wireless, firewalls, and telecommunications.

Lead incident response, major incident management, root cause analysis, and corrective actions.

Oversee infrastructure operations including compute, storage, virtualization, backup, monitoring, and disaster recovery.

Partner with cybersecurity teams on HIPAA, CMS, security controls, audits, risk assessments, and compliance.

Provide executive oversight of vendors, managed service providers, procurement, SOWs, contracts, and vendor performance.

Establish IT service management and governance processes covering incident, problem, change, configuration, request, and service-level management.

Develop SOPs, dashboards, executive reports, service catalogs, and operational documentation.

Lead technology modernization and technology lifecycle management initiatives.

Required Skills

10+ years progressive IT experience with enterprise IT operations and infrastructure.

8+ years leadership/management experience supervising technical teams, managers, engineers, and support personnel.

2+ years AWS enterprise cloud experience with:

EC2

S3

IAM

VPC

CloudWatch

Landing Zone

2+ years enterprise networking experience including LAN/WAN, DNS, load balancing, wireless, and telecommunications.

Experience with enterprise monitoring and observability platforms.

Strong IT Service Management, governance, incident response, infrastructure operations, and vendor management experience.

Experience with cloud migration, disaster recovery, high availability, cybersecurity, and compliance.

Strong communication, leadership, coordination, and stakeholder management skills.

Primary Skills

IT Leadership, IT Operations, Infrastructure Management, AWS, EC2, S3, IAM, VPC, CloudWatch, Cloud Migration, Enterprise Networking, LAN/WAN, DNS, F5 BIG-IP, IT Service Management, Incident Response, Cybersecurity, HIPAA, CMS Compliance, Vendor Management, Procurement, Contract Management, Disaster Recovery, High Availability, Monitoring, Governance, Technology Modernization, Azure, Microsoft 365.