Director of IT Service Delivery & Endpoint Solutions

Grand Rapids Community College; Grand Rapids (MI); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Onsite gym membership

Wellness program

Retirement plans with employer contribution

Job summary

Grand Rapids Community College is seeking a Director of IT Service Management and Endpoint Solutions to provide leadership for its IT Services department. The role focuses on enterprise service management and technology support, ensuring user-centered support services and operational excellence.

The ideal candidate should have a Bachelor's degree in Computer Science or IT, with at least 5 years of supervisory experience. The position offers benefits like a wellness program and a 401(a) retirement plan.

Qualifications

• 5+ years of supervisory experience in IT.
• Experience leading service management initiatives.
• Strong understanding of technology support operations.

Responsibilities

• Lead technology support operations and service delivery.
• Provide leadership for incident and problem management.
• Develop service metrics and support decision-making.

Skills

Endpoint management

Leadership

Customer support

Project management

Communication

Education

Bachelor’s degree in Computer Science or Information Technology

ITIL, KCS, HDI certifications

Tools

Enterprise deployment tools

Service management platforms

Job description

Grand Rapids Community College is seeking a Director of IT Service Management and Endpoint Solutions to provide leadership for its IT Services department. The role focuses on enterprise service management and technology support, ensuring user-centered support services and operational excellence.

The ideal candidate should have a Bachelor's degree in Computer Science or IT, with at least 5 years of supervisory experience. The position offers benefits like a wellness program and a 401(a) retirement plan.