Director of IT & Digital Workplace Excellence

Scale Computing INC; Indianapolis (IN); On-site; USD 120,000 - 190,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Company-paid life insurance

Short-term & long-term disability

401(k) plan

Paid time off and holidays

Parental leave

Job summary

Scale Computing is seeking a Director of IT to lead corporate IT across end-user services, identity, endpoints, collaboration platforms, and IT service desk. This on-site role supports Austin, TX or Indianapolis, IN offices and demands accountability for cost, reliability, and security of the corporate technology estate.

The leader will harmonize legacy environments, drive planned/unplanned work, and quantify outcomes and savings beyond ticket counts.

Qualifications

• 10+ years in IT, including 5+ years directly managing IT teams.
• Bachelor's degree in Information Technology, Computer Science, or related field, or equivalent practical experience.
• Fluency running Jira Service Management or equivalent ITSM platform, incl. designing catalogs, workflows, SLAs.
• Hands-on depth with workforce identity (Entra ID/Azure AD, Okta, JumpCloud or Google Workspace), SSO/MFA, and endpoint management (Intune, Jamf).
• Track record of consolidating IT environments, tools, and service desks.
• Experience owning an IT budget and negotiating SaaS/hardware vendor contracts.
• Experience supporting audits against PCI-DSS, SOC 2, or ISO 27001.
• Working use of AI tooling in IT operations or leadership context.
• People-leadership fundamentals: development planning, performance management, hiring, mentorship.
• Clear written and verbal communication with technical teams and executives.

Responsibilities

• Own the IT service desk: intake, catalog, queue structure, SLA, and knowledge base.
• Consolidate duplicate workflows into a single IT service model and retire redundant tooling.
• Own identity and access lifecycle (SSO, MFA) integrated with HR.
• Own endpoint management across Windows, macOS, and mobile devices.
• Manage SaaS portfolio and IT vendors: license utilization, renewals, and contract negotiations.
• Own IT asset management: hardware lifecycle, procurement standards, inventory, disposal.
• Oversee office and remote-work connectivity, conferencing, and collaboration services.
• Build and manage IT budget with spend reporting and cost savings.
• Leverage AI to reduce IT workload and set team standards for its use.
• Develop the IT team with a documented growth plan and ownership areas.
• Represent IT in change management and cross-functional planning.

Skills

IT leadership

IT service management

Budget management

Vendor negotiation

Audits/compliance

AI tooling usage

Communication

Change management

Education

Bachelor's degree in IT / CS or related field

Tools

Jira Service Management

Entra ID/Azure AD

Okta

JumpCloud

Google Workspace

Intune

Jamf

Job description

Scale Computing is seeking a Director of IT to lead corporate IT across end-user services, identity, endpoints, collaboration platforms, and IT service desk. This on-site role supports Austin, TX or Indianapolis, IN offices and demands accountability for cost, reliability, and security of the corporate technology estate.

The leader will harmonize legacy environments, drive planned/unplanned work, and quantify outcomes and savings beyond ticket counts.