Director of IT

Scale Computing INC; Indianapolis (IN); On-site; USD 120,000 - 190,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Company-paid life insurance

Short-term & long-term disability

401(k) plan

Paid time off and holidays

Parental leave

Job summary

Scale Computing is seeking a Director of IT to lead corporate IT across end-user services, identity, endpoints, collaboration platforms, and IT service desk. This on-site role supports Austin, TX or Indianapolis, IN offices and demands accountability for cost, reliability, and security of the corporate technology estate.

The leader will harmonize legacy environments, drive planned/unplanned work, and quantify outcomes and savings beyond ticket counts.

Qualifications

• 10+ years in IT, including 5+ years directly managing IT teams.
• Bachelor's degree in Information Technology, Computer Science, or related field, or equivalent practical experience.
• Fluency running Jira Service Management or equivalent ITSM platform, incl. designing catalogs, workflows, SLAs.
• Hands-on depth with workforce identity (Entra ID/Azure AD, Okta, JumpCloud or Google Workspace), SSO/MFA, and endpoint management (Intune, Jamf).
• Track record of consolidating IT environments, tools, and service desks.
• Experience owning an IT budget and negotiating SaaS/hardware vendor contracts.
• Experience supporting audits against PCI-DSS, SOC 2, or ISO 27001.
• Working use of AI tooling in IT operations or leadership context.
• People-leadership fundamentals: development planning, performance management, hiring, mentorship.
• Clear written and verbal communication with technical teams and executives.

Responsibilities

• Own the IT service desk: intake, catalog, queue structure, SLA, and knowledge base.
• Consolidate duplicate workflows into a single IT service model and retire redundant tooling.
• Own identity and access lifecycle (SSO, MFA) integrated with HR.
• Own endpoint management across Windows, macOS, and mobile devices.
• Manage SaaS portfolio and IT vendors: license utilization, renewals, and contract negotiations.
• Own IT asset management: hardware lifecycle, procurement standards, inventory, disposal.
• Oversee office and remote-work connectivity, conferencing, and collaboration services.
• Build and manage IT budget with spend reporting and cost savings.
• Leverage AI to reduce IT workload and set team standards for its use.
• Develop the IT team with a documented growth plan and ownership areas.
• Represent IT in change management and cross-functional planning.

Skills

IT leadership

IT service management

Budget management

Vendor negotiation

Audits/compliance

AI tooling usage

Communication

Change management

Education

Bachelor's degree in IT / CS or related field

Tools

Jira Service Management

Entra ID/Azure AD

Okta

JumpCloud

Google Workspace

Intune

Jamf

Job description

Description

Scale Computing is the leader in edge computing, virtualization, and hyperconverged solutions for customers around the globe. The company transforms the way businesses use infrastructure technology through the delivery of innovative products and services, with a philosophy of innovation and employee empowerment driving its commitment to best-in-class customer experiences, partner success, and shareholder return. Employees, known internally as "Scalers," operate by five core values: Vigilant, Owner, Integrity, Champion, and Empower.

About the Role

Scale Computing is hiring a Director of IT to lead corporate IT: the end-user services, identity, endpoints, collaboration and business SaaS (software-as-a-service) platforms, office networks, and IT service desk that every Scaler depends on. This leader owns how IT work is taken in, prioritized, delivered, and reported, and is accountable for the cost, reliability, and security of the corporate technology estate.

This is a full-time in-office role based in our Austin, TX or Indianapolis, IN offices.

The strongest candidates have consolidated IT environments after an acquisition, can explain in detail how they run planned and unplanned IT work, and measure success by outcomes delivered and cost removed rather than tickets closed.

What You'll Do

• Own the IT service desk: intake, request catalog, queue structure, prioritization, SLA (service level agreement) definition and attainment, and knowledge base.
• Consolidate duplicate workflows inherited from legacy organizations into a single IT service model, and retire the redundant tooling.
• Own identity and access lifecycle for the workforce (Google Workspace, SSO, MFA), including joiner/mover/leaver processes integrated with HR, and least-privilege access in partnership with Security.
• Own endpoint management (MDM, patching, imaging, encryption, EDR deployment coverage) across Windows, macOS, and mobile devices.
• Manage the SaaS portfolio and IT vendors: license utilization, renewals, contract negotiation, rationalization of overlapping tools, and SaaS administration ownership.
• Own IT asset management: hardware lifecycle, procurement standards, inventory accuracy, and secure disposal.
• Own office and remote-worker connectivity, conferencing, and collaboration services across company locations.
• Build and manage the IT budget, with reporting on spend by category, cost per employee, and savings delivered.
• Use AI assistance to reduce IT workload (ticket deflection, triage, knowledge authoring, scripting), and set the team standard for what it is used for and what output is verified.
• Develop the IT team, maintaining a documented development plan and a named ownership area for every team member; address underperformance promptly with documented plans.
• Represent IT in change management, incident escalation, and cross-functional planning with Business Systems, Finance, HR, Platform Infrastructure, and Security.

Requirements

• 10+ years in IT, including 5+ years directly managing IT teams; Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience.
• Demonstrated fluency running Jira Service Management or an equivalent ITSM (IT service management) platform, including designing request catalogs, workflows, and SLAs.
• Hands-on depth with workforce identity (Entra ID/Azure AD, Okta, JumpCloud or Google Workspace), SSO/MFA, and endpoint management platforms (Intune, Jamf, or equivalent).
• Track record of consolidating IT environments, tools, and service desks.
• Experience owning an IT budget and negotiating SaaS and hardware vendor contracts.
• Experience supporting audits against at least one of PCI-DSS, SOC 2, or ISO 27001.
• Working use of AI tooling in an IT operations or leadership context.
• People-leadership fundamentals: development planning, performance management, hiring, and mentorship.
• Clear written and verbal communication with both technical teams and executive stakeholders.

Nice to Have

• Experience in a managed-services or multi-tenant environment with customer-facing compliance obligations.
• Scripting or automation skills (PowerShell, Python, Bash) and experience automating identity and endpoint workflows.
• ITIL (Information Technology Infrastructure Library) certification; PMP (Project Management Professional) or Agile/Scrum.

Benefits

Scale Computing offers a comprehensive benefits package, effective the first of the month following your date of hire:

• Medical, dental, and vision insurance
• Company-paid life insurance, short-term disability, and long-term disability
• Flexible Spending Accounts, additional life/AD&D coverage, critical illness and hospital indemnity, legal insurance, and pet insurance
• 401(k) plan
• Employee-directed Paid Time Off (no fixed annual allotment) plus 10 paid company holidays
• Paid parental leave for births, adoptions, and foster placements
• Volunteer Time Off (VTO)

Equal Opportunity Employer

Scale Computing is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other status protected by applicable law.