Director of IT

Acumera is now Scale Computing!; Indianapolis (IN); On-site; USD 140,000 - 190,000; Full time

Benefits offered by this job

Health insurance

Life insurance & disability

401(k) plan

Paid time off

Parental leave

Volunteer time off

Flexible spending accounts

Job summary

Scale Computing, a leader in edge computing and hyperconverged solutions, seeks a Director of IT to lead corporate IT including end-user services, identity, endpoints, and SaaS platforms. The role owns prioritization, delivery, cost, reliability, and security of the corporate technology estate.

The position is a full-time, in-office role based in Austin, TX or Indianapolis, IN. The strongest candidates streamline environments post-acquisition and measure success by outcomes and cost savings

Qualifications

• 10+ years in IT with 5+ years leading IT teams.
• Demonstrated fluency running Jira Service Management or equivalent ITSM.
• Hands-on depth with workforce identity (SSO/MFA, Entra ID/Azure AD, Okta).
• Track record of consolidating IT environments, tools, and service desks.
• Experience owning an IT budget and negotiating SaaS/hardware contracts.
• Audits experience (PCI-DSS, SOC 2, or ISO 27001).
• Experience using AI tools in IT operations or leadership.
• Strong leadership: development planning and performance management.
• Clear written and verbal communication with technical and executive stakeholders.

Responsibilities

• Own the IT service desk: intake, catalog, queues, SLA, knowledge base.
• Consolidate duplicate workflows into a single IT service model and retire redundant tooling.
• Own identity and access lifecycle for the workforce with HR integration.
• Own endpoint management across Windows, macOS, and mobile devices.
• Manage the SaaS portfolio and IT vendors: license utilization, renewals, contracts.
• Own IT asset management: hardware lifecycle, procurement, inventory, disposal.
• Oversee office and remote connectivity, conferencing, and collaboration.
• Build and manage the IT budget with unit economics and cost savings.
• Use AI to reduce IT workload and set team usage standards.
• Develop the IT team with documented plans and accountability.
• Represent IT in change management and cross-functional planning.

Skills

IT leadership

ITSM

Identity management

SSO/MFA

Endpoint management

SaaS administration

Budget management

Audit/compliance

AI in IT operations

People leadership

Communication

Education

Bachelor's degree in IT/CS

Tools

Jira Service Management

Entra ID / Azure AD

Okta

Google Workspace

Intune

Jamf

Job description

Description

Scale Computing is the leader in edge computing, virtualization, and hyperconverged solutions for customers around the globe. The company transforms the way businesses use infrastructure technology through the delivery of innovative products and services, with a philosophy of innovation and employee empowerment driving its commitment to best-in-class customer experiences, partner success, and shareholder return. Employees, known internally as \"Scalers,\" operate by five core values: Vigilant, Owner, Integrity, Champion, and Empower.

About The Role

Scale Computing is hiring a Director of IT to lead corporate IT: the end-user services, identity, endpoints, collaboration and business SaaS (software-as-a-service) platforms, office networks, and IT service desk that every Scaler depends on. This leader owns how IT work is taken in, prioritized, delivered, and reported, and is accountable for the cost, reliability, and security of the corporate technology estate.

This is a full-time in-office role based in our Austin, TX or Indianapolis, IN offices.

The strongest candidates have consolidated IT environments after an acquisition, can explain in detail how they run planned and unplanned IT work, and measure success by outcomes delivered and cost removed rather than tickets closed.

What You'll Do

• Own the IT service desk: intake, request catalog, queue structure, prioritization, SLA (service level agreement) definition and attainment, and knowledge base.


• Consolidate duplicate workflows inherited from legacy organizations into a single IT service model, and retire the redundant tooling.


• Own identity and access lifecycle for the workforce (Google Workspace, SSO, MFA), including joiner/mover/leaver processes integrated with HR, and least-privilege access in partnership with Security.


• Own endpoint management (MDM, patching, imaging, encryption, EDR deployment coverage) across Windows, macOS, and mobile devices.


• Manage the SaaS portfolio and IT vendors: license utilization, renewals, contract negotiation, rationalization of overlapping tools, and SaaS administration ownership.


• Own IT asset management: hardware lifecycle, procurement standards, inventory accuracy, and secure disposal.


• Own office and remote-worker connectivity, conferencing, and collaboration services across company locations.


• Build and manage the IT budget, with reporting on spend by category, cost per employee, and savings delivered.


• Use AI assistance to reduce IT workload (ticket deflection, triage, knowledge authoring, scripting), and set the team standard for what it is used for and what output is verified.


• Develop the IT team, maintaining a documented development plan and a named ownership area for every team member; address underperformance promptly with documented plans.


• Represent IT in change management, incident escalation, and cross-functional planning with Business Systems, Finance, HR, Platform Infrastructure, and Security.

Requirements

• 10+ years in IT, including 5+ years directly managing IT teams; Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience.


• Demonstrated fluency running Jira Service Management or an equivalent ITSM (IT service management) platform, including designing request catalogs, workflows, and SLAs.


• Hands-on depth with workforce identity (Entra ID/Azure AD, Okta, JumpCloud or Google Workspace), SSO/MFA, and endpoint management platforms (Intune, Jamf, or equivalent).


• Track record of consolidating IT environments, tools, and service desks.


• Experience owning an IT budget and negotiating SaaS and hardware vendor contracts.


• Experience supporting audits against at least one of PCI-DSS, SOC 2, or ISO 27001.


• Working use of AI tooling in an IT operations or leadership context.


• People-leadership fundamentals: development planning, performance management, hiring, and mentorship.


• Clear written and verbal communication with both technical teams and executive stakeholders.

Nice to Have

• Experience in a managed-services or multi-tenant environment with customer-facing compliance obligations.


• Scripting or automation skills (PowerShell, Python, Bash) and experience automating identity and endpoint workflows.


• ITIL (Information Technology Infrastructure Library) certification; PMP (Project Management Professional) or Agile/Scrum.

Benefits

Scale Computing offers a comprehensive benefits package, effective the first of the month following your date of hire:

• Medical, dental, and vision insurance


• Company-paid life insurance, short-term disability, and long-term disability


• Flexible Spending Accounts, additional life/AD&D coverage, critical illness and hospital indemnity, legal insurance, and pet insurance


• 401(k) plan


• Employee-directed Paid Time Off (no fixed annual allotment) plus 10 paid company holidays


• Paid parental leave for births, adoptions, and foster placements


• Volunteer Time Off (VTO)

Equal Opportunity Employer

Scale Computing is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other status protected by applicable law.