Intake Coordinator

lumesp; Hewlett (NY); On-site; USD 28,000 - 36,000; Full time

Job summary

Lumesp in Hewlett, NY, seeks an Intake Coordinator to guide families from first contact to a timely start of care. You’ll work with clinicians, billing, and scheduling to ensure smooth handoffs.

You verify eligibility and benefits, document developmental history and family priorities, and align assessments with clinician availability to shorten time to first session. Intake quality shapes each child’s learning journey, prevents payer delays, and keeps a clear, actionable handoff for the

Qualifications

• Coordinate healthcare or pediatric intakes from first contact to clean handoff.
• Knowledge of insurance verification and prior-authorization steps.
• Explain services clearly to anxious families.
• Maintain HIPAA-compliant confidentiality and scheduling discipline.
• Strong documentation to support clinicians and billers.

Responsibilities

• Turn new inquiries into complete, clinically ready intakes.
• Verify eligibility, benefits, and authorization status.
• Capture developmental history and family priorities for service pathways.
• Cut time to first session by aligning assessments and onboarding.
• Maintain a same-day pipeline with accurate status and next actions.
• Document preferences and risk notes for treatment handoff.

Skills

Healthcare coordination

Insurance verification

Prior-authorization

Explain services clearly

Documentation accuracy

HIPAA compliance

Scheduling systems

Confidentiality

Follow-through

Tools

Scheduling software

Clinical records system

Job description

Families reach out at a turning point, looking for the right support for a child with autism. You are the bridge from that first conversation to a clear, timely start of care. Your work decides whether communication, social, and play goals begin on schedule—or stall in missing paperwork, unclear eligibility, or a handoff no one owns. Done well, intake protects clinical capacity and gives every child a personalized path into learning.

Highlights

• Turn new inquiries into complete, clinically ready intakes within the practice’s start-of-care timeline.
• Verify eligibility, benefits, and authorization status so treatment is not delayed by avoidable payer gaps.
• Capture developmental history, family priorities, and scheduling constraints that let clinicians match the right service pathway.
• Cut time to first session by aligning assessments, clinician availability, and family onboarding in one coordinated plan.
• Keep a same-day pipeline: accurate status, next action, and a handoff clinical teams can use without rework.
• Clear barriers—missing records, consent gaps, authorization holds, scheduling conflicts—before they stop a start of care.
• Document preferences, consents, and relevant risk notes so the child’s story travels intact into treatment.
• You work at the front of a child-centered ABA practice, alongside clinical leadership, authorization and billing, and scheduling. Day to day you use the practice management and clinical record system, phone, secure email, and a shared intake tracker. You report to the clinical or operations lead and schedule within real authorization and clinician capacity—not an unlimited caseload.

Essential Qualifications

• Proven coordination of healthcare, behavioral health, or pediatric intakes from first contact through a clean handoff.
• Working command of insurance verification and prior-authorization steps that affect when services can begin.
• Ability to explain services plainly to families who are anxious, new to care, or navigating complex schedules.
• Documentation precise enough that clinicians and billers can act without a follow-up call.
• Fluency with scheduling systems and strict confidentiality standards, including HIPAA.
• Steady follow-through across many open cases, with deadlines you set and keep.

Role Selling Points

• Your speed and accuracy change how soon a child begins skill-building care.
• The work is relational and operational—not a scripted call queue.
• You partner directly with clinicians who individualize goals for communication, social interaction, and play.
• Intake quality here shapes the whole learning journey, not a one-time form.