Senior Human Resources Manager

E Service Point; Chicago (IL); On-site; USD 95,000 - 125,000; Full time

Job summary

E Service Point in Chicago, IL, is seeking a Senior HR Manager to lead HR services for multiple client accounts within our Not-for-Profit HR Services Team. You will partner with internal HR leadership to ensure seamless service delivery and strategic HR support across client portfolios.

You will mentor HR Generalists, oversee investigations, interpret employment law, and drive HR excellence in areas such as talent acquisition, performance management, compliance, and operational process

Qualifications

• Demonstrates broad HR expertise across employee relations, performance management, compliance, compensation, and leave administration.
• Experience in talent acquisition and organizational development.
• Strong knowledge of employment laws and HR best practices.

Responsibilities

• Effectively support the management of all HR functions across client accounts
• Mentor and support HR Generalists; provide coaching and feedback
• Provide advanced support to resolve complex or sensitive HR issues
• Collaborate with AVP and HR Directors on recruitment, retention, and succession planning
• Ensure compliance with evolving state, federal, and local employment laws
• Build and maintain strong client relationships through responsive service, proactive communication, and consistent execution.
• Support client onboarding and service management for new and existing accounts
• Develop and manage client communications, including newsletters and HR updates
• Conduct investigations, manage disciplinary processes, and navigate union interactions
• Interpret employment law and CBAs while advising on best practices
• Demonstrates strong technical HR expertise across employee relations, performance management, compliance, compensation, leave administration, talent acquisition, and organizational development.
• Provides practical, risk-averse recommendations while balancing compliance with business objectives
• Maintains current knowledge of employment laws, HR trends, and best practices.
• Successfully manages multiple client priorities while consistently meeting deadlines and service expectations.
• Demonstrates exceptional organizational skills, responsiveness, and attention to detail.
• Leads complex HR projects from planning through implementation with measurable results.
• Utilizes data and key performance metrics to improve service delivery and operational effectiveness.
• Manage client email queues and daily administrative workflow for client sites
• Manage client systems and reporting
• Lead proactive internal audit of client files to ensure best practices are being followed
• Demonstrates strong technology aptitude to learn and optimize HR systems, AI tools, and emerging tech for efficiency.
• Refine and document SOPs and workflows internal the client services team and clients.
• Demonstrates a commitment to lifelong learning and embraces AI-driven tools and innovation.
• Highly responsive, organized, and deadline-driven to manage multiple priorities while delivering high-quality work.
• Champions client retention through proactive relationship management, strategic partnership, and consistent delivery of high-quality HR services.
• Partner with Talent Acquisition to fill key client roles
• Function as a generalist when business needs require; ensure accurate HRIS updates and policy compliance

Skills

Employee relations

Performance management

Compliance

Compensation

Leave administration

Talent acquisition

Organizational development

Job description

As a Senior HR Manager within our Not-for-Profit HR Services Team, you’ll play a vital role in supporting clients across a wide range of human resources functions while partnering closely with internal generalists and HR leadership to ensure seamless service delivery.

Key Responsibilities

Leadership & Management

• Effectively support the management of all HR functions across client accounts
• Mentor and support HR Generalists; provide coaching and feedback
• Provide advanced support to resolve complex or sensitive HR issues
• Collaborate with AVP and HR Directors on recruitment, retention, and succession planning
• Ensure compliance with evolving state, federal, and local employment laws
• Build and maintain strong client relationships through responsive service, proactive communication, and consistent execution.

Client-Facing & Advisory

• Support client onboarding and service management for new and existing accounts
• Develop and manage client communications, including newsletters and HR updates
• Conduct investigations, manage disciplinary processes, and navigate union interactions
• Interpret employment law and CBAs while advising on best practices

HR Expertise

• Demonstrates strong technical HR expertise across employee relations, performance management, compliance, compensation, leave administration, talent acquisition, and organizational development.
• Provides practical, risk-averse recommendations while balancing compliance with business objectives.
• Maintains current knowledge of employment laws, HR trends, and best practices.

Execution & Operational Excellence

• Successfully manages multiple client priorities while consistently meeting deadlines and service expectations.
• Demonstrates exceptional organizational skills, responsiveness, and attention to detail.
• Leads complex HR projects from planning through implementation with measurable results.
• Utilizes data and key performance metrics to improve service delivery and operational effectiveness.
• Manage client email queues and daily administrative workflow for client sites
• Manage client systems and reporting
• Lead proactive internal audit of client files to ensure best practices are being followed
• Demonstrates strong technology aptitude with the ability to quickly learn, leverage, and optimize HR systems, AI-enabled tools, and emerging technologies to enhance operational efficiency, data-driven decision-making, and client service delivery.
• Refine and document SOPs and workflows internal the client services team and clients.

Accountability and Results

• Demonstrates a commitment to lifelong learning and embraces AI-driven tools and innovation.
• Highly responsive, organized, and deadline-driven, with the ability to effectively manage multiple priorities while delivering high-quality work on time and in a fast-paced environment.
• Champions client retention through proactive relationship management, strategic partnership, and consistent delivery of high-quality HR services.

HR Generalist Support (as needed)

• Partner with Talent Acquisition to fill key client roles
• Function as a generalist when business needs requireEnsure accurate HRIS updates and policy compliance