Director of HR Shared Services — Scale, Automate & Elevate HR

Ashley Furniture Industries, LLC; Tampa (FL); On-site; USD 140,000 - 200,000; Full time

Benefits offered by this job

Health, Dental, Vision

PTO

Employee Discount on home furnishings

Professional Development Opportunities

Tuition Assistance

Ashley Wellness Centers

401(k) and Profit Sharing

Life Insurance

Job summary

Ashley Furniture Industries, LLC in Tampa, FL seeks a Director, HR Shared Services to lead the strategy, design, execution, and continuous improvement of the HR Shared Services function. Build a scalable, employee-centric service model spanning the entire employee lifecycle.

The role partners with HR Business Partners, Payroll, IT, and business leaders to ensure exceptional service, centralized transactional work, and the adoption of AI-enabled solutions that transform HR into a strategic

Qualifications

• 8+ years of progressive HR leadership experience.
• 5+ years leading HR Operations, HR Shared Services, HR Service Delivery, or similar functions.
• Experience with UKG strongly preferred, Workday, Oracle HCM, or similar HR platforms.
• Strong analytical, problem-solving, and project management skills.
• Experience building and scaling shared services organizations.

Responsibilities

• Develop and execute the long-term strategy for HR Shared Services.
• Lead and develop a centralized HR service delivery team.
• Establish service standards, operating procedures, and governance models.
• Build a culture focused on customer service, accountability, continuous improvement, and operational excellence.
• Drive adoption of best practices across HR operations.
• Deliver consistent and high-quality support for employees and leaders across all locations.
• Establish and manage HR service channels including ticketing, phone, email, chat, and self-service resources.
• Ensure timely resolution of employee and manager inquiries.
• Improve employee experience through streamlined processes and service delivery.
• Evaluate existing HR processes and eliminate inefficiencies.
• Lead process redesign initiatives utilizing Lean, Six Sigma, and automation methodologies.
• Standardize workflows across business units and locations.
• Identify opportunities to leverage AI and automation to improve service delivery and reduce manual effort.
• Partner with HRIS and IT teams to optimize HR technology solutions.
• Lead implementation and enhancement of case management systems, knowledge bases, employee portals, and self-service tools.
• Develop AI-enabled solutions for policy interpretation, knowledge management, document creation, case routing, employee support.
• Ensure compliance with federal, state, and local employment regulations.
• Maintain accurate employee records and data governance standards.
• Develop controls to minimize operational and compliance risk.
• Support internal and external audits as required.
• Establish and monitor service-level agreements (SLAs).
• Develop dashboards and KPIs to measure effectiveness.
• Analyze trends, identify root causes, and implement corrective actions.
• Report service performance and operational insights to HR and executive leadership.
• Partner with HR Business Partners to clearly define ownership between Shared Services and field HR teams.
• Collaborate with Centers of Excellence on the implementation and administration of enterprise programs.
• Support organizational growth, acquisitions, and transformation initiatives.

Skills

HR leadership

Shared services

Process improvement

Lean Six Sigma

HR systems

Project management

Analytical skills

Stakeholder management

Education

Bachelor’s degree in HR or related field

Tools

UKG

Workday

Oracle HCM

Job description

Ashley Furniture Industries, LLC in Tampa, FL seeks a Director, HR Shared Services to lead the strategy, design, execution, and continuous improvement of the HR Shared Services function. Build a scalable, employee-centric service model spanning the entire employee lifecycle.

The role partners with HR Business Partners, Payroll, IT, and business leaders to ensure exceptional service, centralized transactional work, and the adoption of AI-enabled solutions that transform HR into a strategic