Director, HR Shared Services & AI-Driven Operations

Default Brand; Tampa (FL); On-site; USD 150,000 - 220,000; Full time

Benefits offered by this job

Health, Dental, Vision, EAP

Paid Time Off

Employee Discount on furnishings

Professional Development Opportunities

Tuition Assistance

Ashley Wellness Centers

401(k) and Profit Sharing

Life Insurance

Job summary

Ashley Furniture Industries seeks a Director of HR Shared Services to lead strategy, design, and execution of a scalable, employee-centric HR support model across locations. You will oversee operations, case management, and HR technology optimization, partnering with Payroll, IT, and HR business leaders.

The role focuses on transforming HR from admin to strategic partner by centralizing transactional work and enabling talent and business outcomes.

Qualifications

• Proven experience building and scaling HR shared services.
• Strong background in process optimization and governance.
• Expertise with HR platforms (UKG/Workday/Oracle HCM).

Responsibilities

• Lead HR Shared Services strategy and centralized delivery model.
• Establish service standards, SLAs, and governance.
• Drive AI-enabled self-service and automation initiatives.
• Partner with HRBPs, Payroll, IT to optimize HR tech stacks.
• Monitor dashboards, analyze trends, and report to leadership.

Skills

Shared Services

HR Leadership

Process Improvement

Lean Six Sigma

Analytics

Project Management

Tools

UKG

Workday

Oracle HCM

Job description

Ashley Furniture Industries seeks a Director of HR Shared Services to lead strategy, design, and execution of a scalable, employee-centric HR support model across locations. You will oversee operations, case management, and HR technology optimization, partnering with Payroll, IT, and HR business leaders.

The role focuses on transforming HR from admin to strategic partner by centralizing transactional work and enabling talent and business outcomes.