Director of Housekeeping

DC Global Talent Inc.; Boston (MA); On-site; USD 105,000 - 125,000; Full time

Benefits offered by this job

Competitive benefits

Comprehensive benefits package

Job summary

DC Global Talent Inc. is seeking a Director of Housekeeping for a Forbes luxury hotel in Boston, MA. This senior leadership role oversees all housekeeping operations, ensuring guest rooms, suites, and public areas meet the highest standards of cleanliness and presentation.

You will lead staffing, scheduling, training, cost control, and budget oversight while developing a high-performing team and collaborating with other departments to deliver an unmatched guest experience.

Qualifications

• Senior housekeeping leadership experience in luxury hotels
• Proven ability to manage large, diverse housekeeping teams
• Strong organizational skills in a fast-paced environment

Responsibilities

• Lead and manage Housekeeping operations, staffing, scheduling, training, and daily tasks
• Maintain top standards of cleanliness and presentation for guest rooms, suites, and public areas
• Handle guest interactions and resolve complaints professionally
• Ensure department meets financial targets through cost control and budgeting
• Recruit, develop, coach, and retain a high-performing team
• Conduct regular inspections to ensure luxury service consistency
• Collaborate with other departments to enhance guest experience

Skills

Housekeeping Leadership

Staff Management

Budget Oversight

Quality Standards

Job description

Luxury Hotel • Boston, Massachusetts • USD $105K - $125K + Competitive and comprehensive benefits package

ABOUT THE ROLE

We are looking for a Director of Housekeeping for a landmark Forbes luxury hotel in Boston, Massachusetts. This is a senior operational leadership role responsible for ensuring all guest accommodation and front and back of house areas are maintained to the highest standards of cleanliness and presentation at all times. The ideal candidate brings proven leadership experience in a luxury, fast-paced hospitality environment.

WHAT YOU'LL DO

• Lead and manage all Housekeeping department operations, including staffing, scheduling, training, and daily task assignment
• Maintain the highest standards of cleanliness and presentation across all guest rooms, suites, and public areas
• Handle guest interactions and resolve complaints with professionalism, warmth, and a genuine commitment to service recovery
• Ensure the department meets its financial targets through effective cost control, labour management, and budget oversight
• Recruit, develop, coach, and retain a high-performing Housekeeping team
• Conduct regular inspections to ensure consistent adherence to luxury service and cleanliness standards
• Collaborate cross-departmentally to support a seamless and exceptional guest experience

WHAT YOU BRING

• Proven experience as a Director of Housekeeping or in a senior Housekeeping leadership role within a luxury hotel environment
• Strong leadership and team development skills with experience managing large, diverse housekeeping teams
• Excellent organizational skills with the ability to manage multiple priorities in a fast-paced environment
• A genuine passion for service excellence and maintaining the highest standards
• Forbes experience is a strong advantage
• Must have valid US work authorization - visa sponsorship is not available

WHAT'S OFFERED

• $105,000 - $125,000 per year
• Competitive and comprehensive benefits package