Director of Housekeeping

D.c.-Global-Talent-Inc.; Boston (MA); On-site; USD 105,000 - 125,000; Full time

Benefits offered by this job

Competitive benefits package

Job summary

Director of Housekeeping for a Forbes luxury hotel in Boston, MA, leading a high-performing team to uphold exceptional cleanliness and guest experiences in all guest rooms, suites, and public spaces. The role requires strategic leadership, budget oversight, staff development, and cross-department collaboration to maintain luxury standards and service excellence.

Must have US work authorization; the position offers a competitive benefits package and a clear path to leadership at a renowned

Qualifications

• Senior leadership experience in luxury hotel housekeeping.
• Forbes experience is a strong advantage.
• Excellent organisational skills with ability to manage multiple priorities.
• Must have valid US work authorization - visa sponsorship not available.

Responsibilities

• Lead and manage all Housekeeping department operations, including staffing, scheduling, training, and daily task assignment.
• Maintain the highest standards of cleanliness and presentation across all guest rooms, suites, and public areas.
• Handle guest interactions and resolve complaints with professionalism, warmth, and service recovery.
• Ensure the department meets its financial targets through cost control, labour management, and budget oversight.
• Recruit, develop, coach, and retain a high-performing Housekeeping team.
• Conduct regular inspections to ensure adherence to luxury service and cleanliness standards.
• Collaborate cross-departmentally to support a seamless guest experience.

Skills

Leadership

Luxury hotel leadership

Staff development

Job description

DIRECTOR OF HOUSEKEEPING

Luxury Hotel • Boston, Massachusetts • USD $105K - $125K + Competitive and comprehensive benefits package

ABOUT THE ROLE

We are looking for a Director of Housekeeping for a landmark Forbes luxury hotel in Boston, Massachusetts. This is a senior operational leadership role responsible for ensuring all guest accommodation and front and back of house areas are maintained to the highest standards of cleanliness and presentation at all times. The ideal candidate brings proven leadership experience in a luxury, fast-paced hospitality environment.

WHAT YOU'LL DO

• Lead and manage all Housekeeping department operations, including staffing, scheduling, training, and daily task assignment
• Maintain the highest standards of cleanliness and presentation across all guest rooms, suites, and public areas
• Handle guest interactions and resolve complaints with professionalism, warmth, and a genuine commitment to service recovery
• Ensure the department meets its financial targets through effective cost control, labour management, and budget oversight
• Recruit, develop, coach, and retain a high-performing Housekeeping team
• Conduct regular inspections to ensure consistent adherence to luxury service and cleanliness standards
• Collaborate cross-departmentally to support a seamless and exceptional guest experience

WHAT YOU BRING

• Proven experience as a Director of Housekeeping or in a senior Housekeeping leadership role within a luxury hotel environment
• Forbes experience is a strong advantage
• Strong leadership and team development skills with experience managing large, diverse housekeeping teams
• Excellent organisational skills with the ability to manage multiple priorities in a fast-paced environment
• A genuine passion for service excellence and maintaining the highest standards
• Must have valid US work authorization - visa sponsorship is not available

WHAT'S OFFERED

• USD $105K - $125K
• Competitive and comprehensive benefits package