Director of Housekeeping — Lead, Elevate Guest Experience

White Lodging; Austin (TX); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health benefits

Parental leave

PTO with rollover

401(k) match

Wellness tools

Referral bonuses

Leadership development

Tuition reimbursement

Employee discounts on rooms and dining

Market opportunities

Job summary

White Lodging is seeking a talented housekeeping leader to oversee all housekeeping operations at the Courtyard Austin Downtown. This role drives guest satisfaction by maintaining impeccable cleanliness across rooms and public spaces, while mentoring a high-performing team.

You will implement efficient processes to control costs, manage labor productivity, and ensure brand standards. Strong leadership, communication, and problem-solving skills are essential to success.

Qualifications

• FOSSE experience.
• Proven leadership experience in housekeeping or a related field.
• Strong financial acumen with experience managing budgets, payroll, and cost controls.
• Excellent communication and problem-solving skills with a focus on guest and team satisfaction.
• Ability to develop, train, and motivate a high-performing housekeeping team.
• Strong organizational skills and attention to detail in managing hotel cleanliness and compliance standards.

Responsibilities

• Oversee all housekeeping operations, including guest rooms, public areas, laundry, and team member spaces, ensuring the highest cleanliness standards.
• Lead, mentor, and develop the housekeeping team, including hiring, training, and performance management.
• Implement and maintain efficient operational processes to control expenses, manage labor productivity, and optimize financial performance.
• Conduct regular inspections to uphold brand and White Lodging standards, ensuring compliance with cleanliness, safety, and sustainability guidelines.
• Respond to guest concerns and operational challenges, proactively resolving issues to enhance satisfaction.
• Collaborate with other hotel departments to streamline communication, improve efficiency, and support overall hotel success.

Skills

FOSSE experience

Leadership

Financial acumen

Communication

Problem-solving

Team development

Organization

Flexibility

Job description

White Lodging is seeking a talented housekeeping leader to oversee all housekeeping operations at the Courtyard Austin Downtown. This role drives guest satisfaction by maintaining impeccable cleanliness across rooms and public spaces, while mentoring a high-performing team.

You will implement efficient processes to control costs, manage labor productivity, and ensure brand standards. Strong leadership, communication, and problem-solving skills are essential to success.