Director of Housekeeping

Southseas; Orlando (FL); On-site; USD 45,000 - 85,000; Full time

Job summary

An established industry player in hospitality is seeking a dedicated Director of Housekeeping to lead their team in a stunning coastal resort. This role is pivotal in ensuring a pristine environment for guests, overseeing all aspects of the Housekeeping Department, and maintaining high standards of cleanliness and guest satisfaction. Join a passionate team that values authenticity and teamwork while enjoying the beautiful surroundings of Captiva Island. If you thrive in a fast-paced environment and have a knack for inspiring others, this opportunity is perfect for you.

Benefits

Low-cost Medical, Dental, Vision Plans

Paid Life Insurance

Short- and Long-Term Disability

Paid Time Off & Holidays

401(k) with 100% match up to 4 percent

Commuter and Company-paid Toll Programs

Qualifications

• 3+ years in housekeeping management required, with strong leadership skills.
• Fluent in English; bilingual is a plus.

Responsibilities

• Lead and manage the housekeeping team, ensuring high cleanliness standards.
• Address guest inquiries and maintain safety compliance.

Skills

Leadership

Communication Skills

Problem Solving

Teamwork

Time Management

Education

High School Diploma or G.E.D.

Higher-level degree

Tools

Microsoft Office

Outlook

HotSOS maintenance program

Job description

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Our Company
Timbers Company is a developer and operator of exceptional boutique hotels, residence clubs and resort communities located in some of the most sought-after destinations in the world. We are passionate about creating remarkable experiences with world-class hospitality while exposing our Owners and guests to the humble authenticity of every location that we call home.

Our Property
Captiva Island has been the destination of choice for generations of families. South Seas, for many, is where the destination has come to life. The 330-acre retreat and wildlife nature preserve on the Florida Gulf Coast offers elevated coastal experiences and world-class amenities designed to appeal to a multitude of guests. Join this passionate and hardworking team and enjoy working in paradise.

Our Core Values
We are in the business of creating an authentic sense of place for families to return to time and time again while committing ourselves to creating memorable and fun experiences through passionate, attentive service. This mantra is reflected in everything we do and every interaction we have whether it be in hospitality operations management, asset management, development, or sales & marketing. Our values define who we are.

• Be Authentic
• Practice Humility
• Cultivate Teamwork
• Value Time
• Be Trustworthy

We offer a very competitive salary and generous benefits including:

• Low-cost Medical, Dental, Vision Plans
• Paid Life Insurance
• Short- and Long-Term Disability
• Paid Time Off & Holidays
• 401(k) with 100% match up to 4 percent
• Commuter and Company-paid Toll Programs

Position Overview
As the Director of Housekeeping at South Seas, you will play a vital role in ensuring our guests enjoy a clean, comfortable, and welcoming environment. Reporting to the Director of Rooms, you will oversee all aspects of the Housekeeping Department, supervise staff, and maintain the highest standards of cleanliness and guest satisfaction. Your leadership will be crucial in the ongoing redevelopment of our resort.

KEY RESPONSIBILITIES & ESSENTIAL FUNCTIONS (not Limited To)

• Lead and Inspire: You will lead and manage the housekeeping and laundry team, training and motivating staff to excel in their roles.
• Maintain Excellence: You will ensure high cleanliness standards across all guest rooms and public areas, performing regular inspections to meet our quality expectations.
• Control Costs: You will manage payroll costs and operational expenses, including inventory and supplies, to maintain budgetary goals.
• Guest Satisfaction: You will address guest inquiries and issues efficiently and professionally, ensuring maximum guest satisfaction.
• Safety Compliance: You will enforce safety and compliance standards, including BBP, OSHA, and Hazcomm 2012, to maintain a safe environment for both guests and staff.

Education And Experience

• High School Diploma or G.E.D. required; a higher-level degree is preferred.
• A minimum of 3 years in housekeeping management and hotel housekeeping, with at least 2 years of cleaning experience.

Requirements

• Valid driver’s license (a motor vehicle background check will be completed).
• Fluent in English with strong verbal and written communication skills; bilingual is a plus.
• Proficiency in Microsoft Office and Outlook programs, with the ability to operate or learn to operate HotSOS maintenance program.

Skills And Abilities

• Must be able to convey information and ideas clearly.
• Must be able to communicate effectively with guests and associates.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Works well in stressful, high-pressure situations – fast paced environment.
• Must maintain composure and objectivity under pressure.
• Must be effective at listening to, understanding, and clarifying the concerns or issues raised by coworkers and/or guests.
• Being able to work as a team is critical and available to work independently is essential as well.

Working Conditions - Physical/Mental Requirements

Position requires you to be able to stand, walk, bend and stoop for prolonged periods of time. Must be able to lift up to 40 pounds. Basic knowledge of general cleaning principles, use of cleaning products, and operation of standard cleaning equipment. Ability to scrub and scour surfaces, extending arms over head, bending, and stooping to perform cleaning tasks. Ability to push and/or pull equipment weighting up to 100 lbs. Must be able to work in a fast-paced environment. Must be able work in different types of weather sometimes extreme, including high temperatures and humidity.

HOURS REQUIRED
Flexible schedule, will be required to work weekends and/or holidays.

Our company (“Company”) fully subscribes to the principles of Equal Employment Opportunity. It is our policy to provide employment, compensation, and other benefits related to employment based on qualifications, without regard to race, color, religion, national origin, age, sex, veteran status, genetic information, disability, or any other basis prohibited by federal, state or local law.

In compliance with the Americans with Disabilities Act (ADA) and applicable federal, state and/or local laws, it is our policy to provide reasonable accommodation upon request during the application process to applicants in order that they may be given a full and fair opportunity to be considered for employment. As an Equal Opportunity Employer, we intend to comply fully with applicable federal, state and/or local employment laws and the information requested on this application will only be used for purposes consistent with those laws. To the extent required by applicable law, The Company maintains a drug-free workplace.

Seniority level: Mid-Senior level

Employment type: Full-time

Job function: Management and Manufacturing

Industries: Hospitality