Director of Housekeeping

Omni Orlando Resort of ChampionsGate; Davenport (FL); On-site; USD 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated Housekeeping Manager to oversee operations in a prestigious resort. This role involves maintaining impeccable cleanliness standards, managing a motivated team, and ensuring guest satisfaction through exceptional service. The ideal candidate will thrive in a fast-paced environment, possess strong attention to detail, and have a passion for hospitality. Join a dynamic team where your contributions will directly enhance the guest experience and uphold the resort's reputation for excellence. If you are looking for an exciting opportunity to grow in the hospitality industry, this position is perfect for you.

Qualifications

• Exceptional guest service skills and strong attention to detail required.
• Ability to multi-task in a high-paced environment is essential.

Responsibilities

• Manage cleanliness standards and ensure guest satisfaction.
• Control labor costs and maintain inventory for Housekeeping and Laundry.

Skills

Exceptional guest service skills

Attention to detail

Multi-tasking

Quick decision-making

Calm and professional demeanor

Tools

MS Word

Excel

PMS

Radio

Nextel

Telephone

Copier

Printer

Fax

Computer

Job description

Overview

Orlando Resort at Championsgate

The Omni Orlando Resort at ChampionsGate is surrounded by 36 holes of championship Orlando golf and 15 acres of recreation. This four-diamond resort is one of the nation's premier golf, meeting and leisure retreats. In addition to walk-out golf, guests may choose to relax in our signature Mokara spa, dine in one of our five restaurants, or enjoy 15 acres of pools and recreation activities including the 850-foot lazy river.

Omni Orlando’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude, and empowerment day in and day out. If you are a friendly, motivated person with a passion to serve others, the Omni Orlando Resort at ChampionsGate may be your perfect match.

Job Description

To manage, direct, and coordinate all functions of the Housekeeping and Laundry departments. To maintain impeccable levels of cleanliness and ensure cost controls are in place.

Responsibilities

• Maintain standards of cleanliness and a consistent guest experience as documented by Guest Index, Nobey, AAA 4-Diamond, Inn-keeping ratings, and ability to execute all Omni Hotels facility standards and guidelines.
• Ensure a smooth, efficient, and economic operation in the Housekeeping and Laundry departments. Specify and purchase supplies, and record all data pertaining to the Housekeeping and Laundry departments.
• Assist in monitoring the preventative Maintenance program throughout the hotel.
• Maintain a highly motivated and trained staff that continually strives for excellence in service and cleanliness.
• Constantly monitor and control all labor costs for Housekeeping and Laundry departments, achieving targeted payroll.
• Maintain Housekeeping and Laundry turnover to an acceptable level.
• Maintain close coordination, communication, and interaction with the front desk to ensure rooms are available for sale, and with Engineering to ensure guest rooms and all public areas, interior and exterior, are at peak operative levels.
• Directly control the issuance and retrieval of associate uniforms.
• Directly control the key control program for all Housekeeping associates.
• Monitor all guest requests to ensure they are met within prescribed time limits.
• Inspect and tour all public areas.
• Inspect all VIP rooms.
• Monitor guest complaints accordingly and take corrective action when necessary.
• Maintain and administer monthly linen inventories, responsible for action plans to address shrinkage.
• Assist with the budget process as required by the Director of Rooms.
• Develop master cleaning schedules and administer accordingly.
• Monitor all Housekeeping inventories to ensure adequate supplies are available, complete analysis of amenity consumption.
• Ensure hotel, guest, and associate are maintained in a safe and secure environment.
• Knowledge of hotel facilities and events.

Qualifications

Qualifications:

• Exceptional guest service skills.
• Computer skills including MS Word, Excel, and PMS.
• Office Equipment.
• Strong attention to detail.
• Ability to multi-task in a high-paced environment.
• Remain calm and professional at all times.
• Ability to make quick decisions and possess good judgment.
• Knowledge of Laundry equipment and operations.
• Previous experience in a large 4-diamond property.

Physical Requirements:

• Must be able to push or pull up to 75lb.
• Must be able to lift a minimum of 50lb.
• Walk for long periods of time.

Working Environment:

• Interior of hotel with possible exposure to the outside.
• Exposure to various hazardous chemicals.

Tools & Equipment:

• Radio
• Nextel
• Telephone
• Copier
• Printer
• Fax
• Computer