Director of Housekeeping

Hilton Boca Raton; Orlando, Boca Raton (FL, FL); On-site; USD 45,000 - 80,000; Full time

Job summary

An established industry player is seeking a Director of Housekeeping to lead their largest department, ensuring exceptional cleanliness and service standards. This role demands strong leadership and management skills, as you will oversee all housekeeping operations while maintaining financial profitability. You will coordinate with various departments to enhance guest satisfaction and ensure compliance with health and safety regulations. If you have a passion for delivering outstanding guest service and possess hotel management experience, this is an exciting opportunity to make a significant impact in a dynamic environment.

Qualifications

• 2-3 years of hotel Housekeeping management experience.
• Detail-oriented, self-motivated, with the ability to multitask.

Responsibilities

• Ensure cleanliness and brand standards across all areas of the hotel.
• Lead and manage all Housekeeping operations, including budgeting and safety guidelines.
• Develop team member performance through training and evaluations.

Skills

Hotel Housekeeping Management

Customer Service

Problem Resolution

Detail-oriented

Multitasking

Leadership

Spanish Language Skills

Creole Language Skills

Education

Bachelor's Degree

Equivalent Experience

Tools

Birch Street

HotSOS

Job description

Job Description

The Director of Housekeeping is responsible for directing and administering all Housekeeping operations to ensure overall cleanliness meets or exceeds hotel and brand standards. The role focuses on delivering outstanding guest service while maintaining financial profitability.

This position manages the largest department in the hotel. The Director needs strong leadership skills to plan, organize, and execute departmental responsibilities, which directly impact the availability of guest rooms and the guests' perception of cleanliness.

Key Responsibilities

• Ensure and maintain cleanliness, service, and brand standards across guest rooms, public spaces, restrooms, meeting spaces, and offices, complying with health and safety standards.
• Lead and manage all Housekeeping operations, including use of hotel and brand systems, budgeting, forecasting, labor control, inventory management, policy enforcement, and safety guidelines.
• Develop and monitor team member performance through supervision, training, scheduling, counseling, evaluations, and recognition.
• Coordinate effectively with other departments to ensure seamless guest service and satisfaction.
• Ensure compliance with OSHA, federal, and state regulations regarding chemical handling and occupational safety. Stay updated on housekeeping technology advancements.

Requirements

• 2-3 years of hotel Housekeeping management experience.
• Flexible work schedule, including weekends, holidays, early mornings, and evenings, based on business needs.
• Preferred experience with Hilton Hotels or major brands.
• Bachelor's Degree or equivalent experience and education.
• Excellent customer service and problem resolution skills.
• Detail-oriented, self-motivated, with the ability to multitask.
• Preferred experience with Birch Street and HotSOS systems.
• Spanish and/or Creole language skills are a plus.

Equal Opportunity Statement

Hilton Boca Raton Suites is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, pregnancy, veteran status, disability, or related conditions. For accommodations, contact [e-mail] or call 561.852.4007.