Director of Housekeeping

Accor Hotels; Greenlawn (NY); On-site; USD 70,000 - 90,000; Full time

Job summary

A leading luxury hotel is seeking a Director of Housekeeping to ensure a clean and comfortable environment for guests. The role involves managing a large team, enhancing service quality, and maintaining operational efficiency while delivering exceptional guest experiences.

Benefits

Employee benefit card offering discounted rates in Accor worldwide

Learning programs through our Academies

Opportunity to develop your talent

Corporate Social Responsibility activities

Qualifications

• Experience in a global work environment is essential.
• Prior pre-opening experience is highly preferred.

Responsibilities

• Manage day-to-day operations and supervise Room Attendants.
• Coach team members and provide feedback to enhance quality.
• Control payroll costs and manage budgets.

Skills

Leadership

Communication

Organizational Skills

Problem Solving

Job description

Company Description

Introducing Raffles Al Areen Palace Bahrain, an extraordinary addition to Raffles Hotel's renowned portfolio. This ultra-luxury property offers a unique experience as "The Palace of the Secret Garden." With 78 private pool villas ranging from 1 to 3 bedrooms, Raffles Al Areen Palace Bahrain redefines luxury hospitality in Bahrain. Our spacious villas, starting from 400 sqm, feature private pools and jacuzzis, providing guests with ultimate relaxation and privacy. Our dedicated team of Raffles Legendary Butlers ensures exceptional service and attention to detail, creating unforgettable moments for each guest. Conveniently located just 40 minutes from the airport and 30 minutes from the City Center, Raffles Al Areen Palace Bahrain offers easy access to Exhibition World Bahrain, Bahrain International Circuit (BIC), and the Al Dana Amphitheater, making it an ideal choice for cultural, entertainment, and business destinations.

Job Description

As Director of Housekeeping, you will take ownership of guest rooms, ensuring that our guests are provided with a clean, comfortable space, and be a part of creating a memorable experience for them whilst leading and motivating your team.

What you’ll do

1. Manage the day-to-day operation; leading and supervising a large team of Room Attendants to achieve our high standards of cleanliness and luxury.
2. Deliver daily briefings with the Room Attendant team, highlighting VIPs and setting daily initiatives.
3. Enhance your attention to detail, to help drive cleanliness and presentation results.
4. Develop your communication skills and liaise with other departments in the hotel, helping to deliver smooth service to all guests.
5. Inspect guest rooms, with a focus on providing unique and magical moments for our guests.
6. Coach Room Attendants throughout the daily operation, providing feedback to enhance the quality of their work.
7. Work in tandem with our outsourced laundry team to ensure the operation runs effectively and efficiently.
8. Keep our guests at the forefront of your mind, tailoring housekeeping services to meet their unique needs.
9. Responsible for recruiting the best new talent for our housekeeping team.
10. Control payroll costs and manage budgets and forecasts.
11. Nurture, support, and guide your team, allowing them to grow and develop.
12. Ensure all equipment is in good working order and arrange repairs where necessary.
13. Oversee the retrieval, safekeeping, and distribution of all lost and found items.

Qualifications

• Experience working in a truly global work environment is essential.
• Prior pre-opening experience is highly preferred, with a strong understanding of the operational and logistical aspects involved.
• Excellent organizational and time management skills with a keen eye for detail.
• Strong leadership, communication, and interpersonal skills, with the ability to motivate and inspire a diverse team.
• Financial management experience, with the ability to manage budgets, control costs, and maximize operational efficiency.
• Passionate about delivering exceptional guest service and creating memorable experiences.
• Knowledge of luxury hospitality trends and industry best practices.
• Strong problem-solving skills with the ability to think creatively while maintaining operational excellence.

Additional Information

• Opportunity to join the first Raffles in Bahrain
• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities.