Director of Housekeeping

Hyatt Hotels; New York (NY); On-site; USD 50,000 - 80,000; Full time

Job summary

An established industry player in hospitality is seeking a Director of Housekeeping to lead a dedicated team in maintaining exceptional service standards. This role is pivotal in ensuring a clean and welcoming environment for guests while managing operational efficiency and staff development. The ideal candidate will possess strong supervisory skills, a service-oriented mindset, and the ability to motivate and train staff effectively. Join a dynamic team and contribute to the high standards of a premier hotel brand, where your leadership will directly impact guest satisfaction and operational success.

Qualifications

• 3+ years of hotel experience or relevant degree with experience.
• Supervisory experience and strong communication skills are essential.

Responsibilities

• Oversee housekeeping staff and ensure cleanliness standards.
• Manage vendor contracts and conduct staff training.

Skills

Supervisory Skills

Communication Skills

Multitasking

Problem-solving

Service-oriented Approach

Education

4-year degree in Hospitality Management

2-year degree with 2+ years of experience

Tools

MS Word

MS Excel

Job description

Compensation: Yearly

Highgate Hotels

Highgate is a premier real estate investment and hospitality management company recognized as an industry innovator. It is a dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco, and Honolulu, with expanding presence in Europe, Latin America, and the Caribbean. The company's global property portfolio exceeds $20 billion in assets and generates over $5 billion in revenue. Highgate offers expertise throughout the hospitality property cycle, from planning and development to recapitalization or disposition. It also develops bespoke hotel brands and uses industry-leading revenue management tools to optimize performance and asset value. The company’s leadership comprises experienced hotel management professionals, making it a trusted partner for top ownership groups and hotel brands. Highgate’s offices are located in London, New York, Dallas, and Seattle.

Location

Kimpton Hotel Theta, New York City

Overview

The Director of Housekeeping oversees the Housekeeping Department, ensuring attentive, friendly, efficient, and courteous service. The role focuses on providing guests with a clean, safe environment and managing expenses to maximize service quality and operational efficiency.

Responsibilities

1. Motivate, coach, counsel, and discipline Housekeeping staff according to Highgate Hotel SOPs.
2. Ensure adherence to the Standard of the Week training and effective training procedures.
3. Establish and maintain a regular cleaning schedule and detailed checklists for staff.
4. Maintain and control all housekeeping equipment.
5. Ensure compliance with corporate Risk Management standards.
6. Conduct monthly inventories of guest and cleaning supplies.
7. Manage large guestroom turnovers efficiently.
8. Follow departmental opening and closing procedures consistently.
9. Manage vendor contracts like dry cleaners and window washers.
10. Conduct interviews and follow hiring procedures per SOPs.
11. Develop employee morale and ensure proper training.
12. Inspect rooms daily, including VIP rooms before arrival.
13. Ensure cleanliness standards in public areas, guest rooms, and back-of-house areas.
14. Maintain supply levels by ordering supplies regularly.
15. Conduct inventories periodically.
16. Respect guest privacy and security protocols.
17. Monitor and follow up on work orders with Engineering.
18. Conduct pre-shift meetings and manage room status reports.
19. Handle payroll and employee scheduling efficiently.
20. Maintain SOPs related to purchasing, invoicing, and accounting.
21. Foster professional relationships and open communication.
22. Implement hotel policies and understand hospitality terminology.
23. Ensure staff sign off on Service Standards and operate pagers/radios professionally.
24. Manage large turn days and monitor out-of-order rooms.
25. Coordinate with Guest Services for VIPs and special requests.
26. Maintain Lost and Found procedures and key control systems.
27. Participate in team meetings and focus on contributing to Medallia Scores.
28. Oversee VIP and special guest requests and maintain logs.

Qualifications

1. At least 3 years of progressive hotel or related experience, or a 4-year degree with 1 year of experience, or a 2-year degree with 2+ years of experience.
2. Supervisory experience required.
3. Proficiency in MS Word and MS Excel.
4. Ability to work long hours when needed.
5. Physical ability to exert up to 50 pounds of force occasionally and 20 pounds frequently.
6. Effective verbal and written communication skills.
7. Ability to listen, understand, and clarify concerns.
8. Strong multitasking and prioritization skills.
9. Attentive, friendly, courteous, and service-oriented approach.
10. Participation in hotel meetings, trainings, and M.O.D. coverage as required.
11. Maintain high personal grooming standards and attendance.
12. Adherence to hotel safety and operational standards.
13. Problem-solving skills and confidentiality maintenance.
14. Performs other duties as assigned.