Room Service Manager

DC Global Talent Inc.; Boston (MA); On-site; USD 85,000 - 89,000; Full time

Benefits offered by this job

Benefits package

Job summary

DC Global Talent Inc. seeks a Room Service Manager for a Forbes luxury hotel in Boston, MA. The role oversees 24-hour in-room dining and private bar operations with a focus on exceptional F&B service and guest relations.

You will lead a luxury Room Service team, manage budgets, coordinate with F&B leadership, and ensure top-tier dining experiences for discerning guests in a demanding environment.

Qualifications

• 2 to 3 years of experience in an F&B management role within a luxury hotel environment.
• Strong knowledge of food and beverage service, cost control, labour management, and in-room dining operations.
• Excellent English communication skills; Forbes experience is a strong advantage.

Responsibilities

• Lead, train, coach, and develop the Room Service team to luxury standards.
• Handle guest complaints, VIP arrangements, and special requests with professionalism.
• Ensure quality and consistency across all F&B items, including wine and spirits.
• Collaborate with the Director of F&B and culinary team on menus and amenities.
• Control labour and operating expenses through scheduling, budgeting, purchasing, and inventory management.
• Ensure seamless 24-hour in-room dining and private bar service delivery.
• Monitor outlets and equipment, recommending improvements.
• Attend operational meetings to coordinate across departments.

Skills

F&B management

Team leadership

Guest relations

In-room dining operations

Budgeting

Wine & spirits knowledge

Education

Bachelor's degree in hospitality or restaurant management

Tools

F&B systems

Job description

Luxury Hotel • Boston, Massachusetts • USD $85,000 - $89,000 per year

ABOUT THE ROLE

We are looking for a Room Service Manager for a Forbes luxury hotel in Boston, Massachusetts. This is a leadership role responsible for overseeing all aspects of the hotel's in-room dining and private bar operation, running 24 hours a day. The right candidate is a passionate F&B professional with strong operational instincts, excellent guest relations skills, and the ability to lead a team to consistently deliver an attentive and distinctive dining experience.

WHAT YOU'LL DO

• Lead, train, coach, motivate, and develop the Room Service team, ensuring cultural and luxury service standards are consistently met
• Maintain a visible, guest-facing presence, handling guest complaints, special requests, and VIP arrangements with professionalism
• Ensure quality and consistency across all food and beverage items, with strong knowledge of wine and spirits
• Collaborate with the Director of F&B; and culinary team on menu development and amenity options
• Control labour and operating expenses through effective scheduling, budgeting, purchasing, and inventory management
• Ensure seamless 24-hour in-room dining and private bar service delivery
• Monitor the physical condition of outlets and equipment, making recommendations for improvements
• Attend operational meetings to maintain strong coordination across departments

WHAT YOU BRING

• 2 to 3 years of experience in an F&B; management role within a luxury hotel environment
• Strong knowledge of food and beverage service, cost control, labour management, and in-room dining operations
• Proven ability to lead and develop a team in a high-standards, fast-paced luxury environment
• Experience with F&B; systems and computer equipment; excellent English communication skills
• College degree in hospitality or restaurant management preferred; equivalent experience considered
• Forbes experience is a strong advantage
• Valid US work authorization required - visa sponsorship is not available

WHAT'S OFFERED

• USD $85,000 - $89,000 per year
• Competitive and comprehensive benefits package