Director of Healthcare Operations & Efficiency

AdaptHealth LLC; Lebanon (NH); On-site; USD 120,000 - 170,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) with match

Paid time off (holidays)

Stock Purchase Plan

Parental Leave

Disability Insurance

Life Insurance

FSAs/HSAs

Teledoc access

Job summary

AdaptHealth LLC is seeking a Director of Operations to lead the overall operations across service locations, manage staff, budget, and regulatory compliance. You will oversee inventory control, vendor relations, and process improvements while ensuring adherence to state and federal requirements.

This role requires strong leadership, strategic planning, and collaboration with healthcare providers to maintain high-quality patient care across the network.

Qualifications

• Associate degree from an accredited college is required; bachelor’s degree preferred.
• Five (5) years Director-level experience in related position, preferably in the DME industry.
• Four (4) years Healthcare experience preferably in a HME or sales environment required.
• Two (2) years of Customer Service experience strongly preferred.
• Valid and unrestricted driver’s license in the state of residence.
• Experience liaison, discharge planning or referral coordinator is preferred.

Responsibilities

• Direct all departments and staff across locations to achieve organizational goals.
• Select, onboard, train, and provide comprehensive feedback to staff.
• Monitor performance, coach, discipline, and ensure productivity standards.
• Establish annual department goals aligned with strategy and retention targets.
• Train branch staff on warehouse operations and learning needs; organize training plans.
• Serve as liaison among administration, branches, patients, physicians and providers; assist investigations and resolutions.
• Ensure ACHC compliance readiness and conduct internal audits with branches.
• Ensure regulatory compliance and advise management on action needed.
• Implement Brightree data entry and accurate sales orders.
• Oversee routing, inventory levels, and cross-branch transfers.
• Manage inventories and purchase orders; maintain data records and reports.
• Develop knowledge of HME products and services offered.
• Participate in performance improvement initiatives and surveys.
• Ensure HIPAA compliance and maintain confidentiality.

Skills

DME services

Sales motivation

Persuasion

Relationship building

Communication skills

Presentation skills

Customer service

Product knowledge

Independence

Analytical thinking

Education

Associate degree

Bachelor’s degree preferred

Tools

Brightree

Microsoft Office

Job description

AdaptHealth LLC is seeking a Director of Operations to lead the overall operations across service locations, manage staff, budget, and regulatory compliance. You will oversee inventory control, vendor relations, and process improvements while ensuring adherence to state and federal requirements.

This role requires strong leadership, strategic planning, and collaboration with healthcare providers to maintain high-quality patient care across the network.