Director of Healthcare Analytics & Client Success

SmartLight Analytics; United States; Hybrid; USD 150,000 - 230,000; Full time

Job summary

SmartLight Analytics seeks a Director of Account Management to lead relationships with large self-insured employers, delivering healthcare data analytics solutions and strategic guidance. The ideal candidate translates complex data into actionable recommendations and coordinates cross-functional teams to meet deliverables.

The role focuses on client strategy, analytics delivery, and executive communications to drive value and satisfaction in a fast-paced healthcare data environment.

Qualifications

• 5–8 years in account management or client success in data analytics environments.
• 4 years in healthcare data analytics.
• 3 years in healthcare payment integrity.
• Proven experience managing senior-level client relationships and negotiating contracts.
• Excellent communication translating data insights to non-technical audiences.

Responsibilities

• Act as the primary contact for self-insured employer clients, ensuring satisfaction and fostering long-term relationships.
• Serve as trusted advisor, understanding client needs and offering strategic solutions to improve healthcare programs.
• Develop and maintain strong client relationships by understanding business challenges and objectives.
• Coordinate and lead regular client check-ins, presentations, and strategic reviews.
• Collaborate with internal teams to ensure optimal service delivery to clients.
• Become fluent in healthcare claims data relevant to Company’s use case.
• Nurture client relationships from infancy to full engagement, including managing implementation.
• Collaborate with new clients and data providers on documentation to intake high-quality data.
• Utilize advanced analytics tools to create insights informing decision-making and cost-saving strategies.
• Collaborate with internal teams to ensure timely delivery of data analytics solutions.
• Review client feedback and performance metrics to ensure solutions meet expectations.
• Identify business enhancement opportunities aligned with client needs.
• Partner with sales and solutions teams to develop strategic plans addressing client goals.
• Plan and lead client update presentations and ad hoc meetings.
• Translate complex data into clear, actionable reports for non-technical stakeholders.
• Develop and deliver regular client-facing reports highlighting KPIs, trends, and opportunities.
• Explain technical concepts to benefits leaders and executives with limited technical expertise.
• Coordinate internal resources and timelines to implement and deliver projects.
• Troubleshoot client issues and monitor KPIs to track success.
• Delegate tasks and manage team dynamics.
• Work with cross-functional teams to deliver cohesive client solutions.
• Develop executive relationships and share best practices.
• Maintain strong relationships with jumbo self-insured plan sponsors.
• Contribute to procurement/medical ASA and PBM contract negotiation knowledge.

Skills

Client relationships

Healthcare analytics

Data storytelling

Strategic planning

Cross-functional collaboration

Contract negotiation

Presentations

Leadership

Education

Bachelor's degree

Master's degree

Job description

SmartLight Analytics seeks a Director of Account Management to lead relationships with large self-insured employers, delivering healthcare data analytics solutions and strategic guidance. The ideal candidate translates complex data into actionable recommendations and coordinates cross-functional teams to meet deliverables.

The role focuses on client strategy, analytics delivery, and executive communications to drive value and satisfaction in a fast-paced healthcare data environment.