Director of Gear Repair & Service | Multi-Site Leader

Horsburgh & Scott; Buffalo (NY); On-site; USD 150,000 - 230,000; Full time

Job summary

Horsburgh & Scott is seeking a Director of Repair & Service to lead our two-location repair and assembly operations in Cleveland, ensuring safety, quality, and profitability across the business. The role focuses on optimizing repair cycle times, on-time delivery, and customer responsiveness while coordinating with Engineering and Direct Sales to deliver technically sound, profitable solutions.

The Director will own the repair process from inquiry to delivery, mobilize resources for rush repairs,

Qualifications

• Bachelor's degree in Mechanical Engineering or related discipline preferred or substantial industry experience.
• Proven multi-site leadership in repair/maintenance environments.
• Strong understanding of repair estimating, pricing, project costing, and GM management.

Responsibilities

• Provide overall leadership for the Cleveland-West and Cleveland Main Plant Repair & Service operations.
• Unify two locations into a single, high-performing organization with common goals and processes.
• Maintain repair backlog visibility, capacity planning, and staffing across both sites.
• Establish repair scheduling, turnaround targets, and customer communication plans.
• Drive GM, repair cycle time, and on-time delivery through process improvements.
• Lead collaboration with Direct Sales and Engineering to create profitable repair solutions.

Skills

Leadership

Operations management

Cross-functional collaboration

Safety leadership

Education

Bachelor's degree in Mechanical Engineering

Multi-site leadership experience

Job description

Horsburgh & Scott is seeking a Director of Repair & Service to lead our two-location repair and assembly operations in Cleveland, ensuring safety, quality, and profitability across the business. The role focuses on optimizing repair cycle times, on-time delivery, and customer responsiveness while coordinating with Engineering and Direct Sales to deliver technically sound, profitable solutions.

The Director will own the repair process from inquiry to delivery, mobilize resources for rush repairs,