Director of Service Operations – Industrial Equipment

AllSearch Professional Staffing, Inc.; Charlotte (NC); On-site; USD 120,000 - 140,000; Full time

Benefits offered by this job

Bonus plan

Health insurance

Paid time off

Holidays

Job summary

AllSearch Professional Staffing, Inc. is representing a well-established manufacturer of industrial equipment seeking a Director of Service Operations in Charlotte, NC. You will lead and grow the service organization, overseeing field service, technical support, and parts operations.

This leadership role focuses on driving operational excellence, customer satisfaction, and scalable service processes. You will manage a team of field technicians and set KPIs to ensure OSHA compliance and safe,

Qualifications

• 7+ years in service operations or leadership.
• Strong mechanical and/or electrical troubleshooting background.
• Experience with CNC machinery, industrial equipment, or capital equipment.
• PLC familiarity.
• ERP systems for service operations.
• Experience leading technical service teams.
• Customer service and relationship management.
• Proficiency with Microsoft Office.

Responsibilities

• Develop and execute a service operations strategy aligned with company goals.
• Establish KPIs to drive accountability and data-driven decisions.
• Oversee field service, technical support, warranty, and parts operations.
• Manage work orders, scheduling, dispatch, and resource allocation.
• Lead and mentor a team of field technicians and service personnel.
• Develop onboarding and training programs for staff.
• Ensure high customer satisfaction and effective service delivery.
• Collaborate with sales and applications for product demos and events.
• Ensure OSHA compliance and safety standards.
• Coordinate with operations, warehouse, and shipping for seamless service.

Skills

Service ops leadership

Mechanical troubleshooting

Electrical troubleshooting

CNC machinery experience

PLC familiarity

ERP systems

Team leadership

Customer service

Tools

MS Office

Work order management software

Job description

AllSearch Professional Staffing, Inc. is representing a well-established manufacturer of industrial equipment seeking a Director of Service Operations in Charlotte, NC. You will lead and grow the service organization, overseeing field service, technical support, and parts operations.

This leadership role focuses on driving operational excellence, customer satisfaction, and scalable service processes. You will manage a team of field technicians and set KPIs to ensure OSHA compliance and safe,