Director of Front Office Whitefish, MT

Averill Hospitality; Whitefish (MT); Sur place; USD 90 000 - 130 000; Plein temps

Avantages offerts par ce poste

Room discounts

Spa/Restaurant/Retail discounts

Full benefits package

Résumé du poste

The Lodge at Whitefish Lake, part of Averill Hospitality, seeks a Director of Front Office to lead the Front Desk, Valet, Transportation, and Concierge operations. You will oversee staff development, budgeting, and guest service excellence to maximize profits and ensure a hospitality-forward environment.

Strong supervisory skills and extensive hotel operations knowledge are essential. This full-time role requires adaptability to hotel demands, weekends, and holidays, with competitive benefits

Qualifications

• High School diploma or equivalent (required).
• 1-2 years guest service experience preferred.
• 1-2 years supervisory or management experience.
• CPR Certification and/or First Aid Training preferred.

Responsabilités

• Direct and organize Front Office, Valet, Transportation, and Concierge operations.
• Supervise and develop the Front Office management team.
• Control labor costs and monitor Front Office budget for profitable operation.
• Hire, train, supervise, and counsel management staff.
• Attend executive meetings and disseminate information.

Connaissances

Supervisory

Guest services

Financial reporting

Hotel operations

Formation

High School diploma or equivalent

4-year college degree preferred

Description du poste

The Lodge at Whitefish Lake, one of Montana's AAAFour Diamond resorts, is seeking a Director of Front Office towork with our Front Desk Team. All employees receive perks of $50 rooms atany of our properties, and discount rates at our spa, restaurant, and retail.

PRINCIPLE RESPONSIBILITIES AND POSITION PURPOSE

Direct and organizes the Front Office, Valet, Transportationand Concierge operations. Provides supervision and professional development forFront Office, Valet, Transportation and Concierge management team. Informand communicate with the team as well as maintain high standards of service andcleanliness to maximize profits.

MAIN DUTIES AND RESPONSIBILITIES

• Plan and direct the functions of administrationand planning of the Rooms department to meet the daily needs ofoperation.
• Clearly describe, assign, and delegateresponsibility and authority for the operation of the various roomsdepartments.
• Implement effective controls of rooms laborcosts among all sub departments and monitor the Front Office budget to ensureefficient operation keeping expenditures within budget limitations includingachieving budgeted revenue and labor expenses.
• Assist the departmental managers in establishingand achieving predetermined profit objectives and desired standards of serviceand financial performance.
• Maximize Front Office departmentprofitability.
• Regularly review and evaluate the degree ofguest satisfaction of the individual departments to recommend new operatingpolicies whenever a change in demand, guest dissatisfaction, or a change incompetitive environment is required.
• Investigate and resolve servicecomplaints.
• Develop, along with assistance from departmentheads, operating tools necessary and incidental to modern management principlessuch as budgeting, forecasting, purchasing specifications, job descriptions,etc.
• Ensure compliance with all policies andprocedures.
• Hire, train, supervise, develop, discipline, andcounsel all management employees according to policies and procedures.
• Attend executive level meetings to obtain anddisseminate pertinent information.

SPECIFIC JOB KNOWLEDGE, SKILLS, AND ABILITY

• Prepare moderately complex calculations forfinancial reporting.
• Knowledge of basic sanitationrequirements/controls and applications of relevant chemicals.
• Supervisory skills.
• Ability to deal effectively with employees,vendors, contractors, etc.
• Ability to coordinate and cooperate with otherdepartments regarding Front Office and Housekeeping services andactivities.
• Ability to access and accurately inputinformation into a computer using a moderately complex computer system.
• Extensive knowledge of hotel operations.
• Excellent communication skills both verbal andwritten.
• Ability to work in teams andindependently.

SUPPORTIVE FUNCTIONS

• Perform other duties and responsibilities asassigned by the General Manager.
• Remains calm and alert, especially duringemergencies and/or heavy hotel activity, and resolves complications.
• Operates various office machines.
• Participates in and maintains active communityrelations.
• Participates in hotel activities and attendsmeetings as requested.
• Assimilate into The Averill Hospitality COREculture through understanding, supporting, and participating in all elements ofCORE. Demonstrate working knowledge of the service standards.
• Regular attendance in conformance with thestandards which may be established by Averill Hospitality from time to time isessential to the successful performance of this position.
• Due to the cyclical nature of the hospitalityindustry, employees may be required to work varying schedules to reflect thebusiness needs of the hotel.

ORGANIZATIONAL RELATIONSHIPS

Positions directly reporting to this position (titles):

• AssistantFront Desk Manager
• AdventureServices Manager
• TransportationManager

PHYSICAL REQUIREMENTS

FREQUENCY KEY: Rare- Up to 1 hour, Occasional- 1 to 3 hours,Frequent 3 to 6 hours, Constant- 6 to 8 hours

PHYSICAL ACTIVITY

Reaching Constant

Near Vision Constant

Far Vision Constant

Grasping Constant

Hearing Constant

Talking Constant

Walking/Standing Constant

Stooping Frequent

Sitting Occasional

Climbing stairs Occasional

Crouching/Bending/Stooping Occasional

Pushing/Pulling Occasional

Lifting/Carrying (up to 30 lbs.) Occasional

Travel Rare

Smell Rare

QUALIFICATION STANDARDS

EDUCATION

• High School diploma or equivalentrequired.
• 4-year college degree preferred.

EXPERIENCE/ LICENSES OR CERTIFICATES

• 1-2 years prior guest service experience arepreferred.
• Prior hospitality experience preferred.
• 1-2 years prior supervisory or managementexperience.
• CPR Certification and/or First Aid Trainingpreferred.

SCHEDULE / HOLIDAYS/ PTO

The Director of Front Office is expected to keep a minimumschedule availability, adjusted as needed according to business demands, and beavailable in the event of an emergency. A requirement of scheduled hoursper week is expected, however it can be depending on the business needs.Working weekends and holidays may be required at times.

The Director of Front Office will typically be availableduring peak seasons, typically taking PTO and vacations during slowerseasons. Generally, extended PTO may not be approved during June 15 -September 15.

NOTICE

Standing, bending, stooping, and lifting weights up to andincluding 50 lbs. may be required. The hospitality business functionsseven (7) days a week, twenty-four (24) hours a day. In addition, this isa hospitality business, and a hospitable service atmosphere must be alwaysprojected.

The Lodge at Whitefish Lake, part of Averill Hospitality,offers part- and full-time, year-round employment, competitive compensation,and a full benefits package including paid holidays, paid time off, insurance,and company discounts in Whitefish, Montana's premier leisure and outdooractivity destination on the shores of Whitefish Lake.

Averill Hospitality provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color,religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.