Lodge Intern Whitefish, MT

Averill Hospitality; Whitefish (MT); Hybrid; USD 17,000 - 22,000; Full time

Benefits offered by this job

$50 room rates at any Averill property

Discount rates at spa, restaurant, and

Retail discounts

Job summary

The Lodge at Whitefish Lake, part of Averill Hospitality, seeks a College Intern to assist the Hotel Team with front desk operations and guest services. You will learn property systems, communicate amenities, and help resolve guest needs from arrival to departure.

The role emphasizes effective communication, teamwork, and reliability, with shift flexibility including evenings, weekends, and holidays, to support guest satisfaction at this AAA Four Diamond resort.

Qualifications

• Business degree an asset but not required.
• Minimum of 2 years’ experience in hospitality an asset.
• Ability to communicate effectively verbally, in writing, and over the phone.

Responsibilities

• Assist in front desk duties including guest concerns, checklists, and folios.
• Utilize resort software and office suites for scheduling and communications.
• Support housekeeping, concierge, and guest services interactions as needed.
• Maintain logs, information binders, schedules, and inventory records.
• Remain flexible with shifts including evenings, weekends, and holidays.

Skills

Communication skills

Front desk operations

Cash handling

Microsoft Office

Education

Business Degree (asset)

Tools

Microsoft Office

OneDrive

Job description

The Lodge at Whitefish Lake, one of Montana's AAA Four Diamond resorts, is seeking a College Intern to work with our Hotel Team! All employees receive perks of $50 rooms at any of our properties, and discount rates at our spa, restaurant, and retail.

PRINCIPLERESPONSIBILITIES AND POSITION PURPOSE:

The Lodge Intern position deals closely with all aspects ofthe Rooms Department (front office, housekeeping, guest services) from arrivalto departure. The associate must beknowledgeable about each area of the property, operating systems, as well asthe amenities we offer to be able to communicate these to the guest.

FRONT DESK DUTIES AND RESPONSIBILITIES:

• Ensure all guest concerns and requests areresolved promptly and properly.
• Ensure the accuracy and completion of dailychecklists.
• Ensuring the accuracy and completion of allfolios and room charges daily.
• Use of resort software and phone switchboard.
• Knowledge of OneDrive and Microsoft OfficeSuites for daily use including scheduling shuttles for arriving/departingguests.
• Assists in maintaining all Front Desk logs andmaterials including information binders, and phone lists.
• Always wears the proper uniform.
• Knowledgeable of cash handling and creditpolicies.
• Schedule flexibility required, days, evening,and weekends, required, Night Audit shifts as needed.
• Maintain all logs including ski ticket logs,patience voucher logs, and package logs.Notifies Front Office Manager when inventories are low.
• Works closely with housekeeping, concierge, andvalet.

SPECIFICJOB KNOWLEDGE, SKILLS, AND ABILITY

• Ability to communicate effectively verbally, in writing, and overthe phone, with Staff, Senior Management team members, and Ownership.
• Excellent leadership, interpersonal and problem-solving skills.
• Ability and willingness to adhere to all Averill Hospitalitypolicies and ensure departmental personnel compliance.
• Ability and willingness to work with various office equipment andsoftware systems.
• Must maintain a positive influence in the community and positiverelations with area vendors.
• Teamwork – Balances team and individual responsibilities, exhibitsobjectivity and openness to others’ views, welcomes feedback, contributes tobuilding a positive team environment, and prioritizes the team’s success aboveown interests.
• Quality – Meets productivity standards, completes work promptly,strives to increase productivity, works quickly and efficiently.
• Guest Service – Responds promptly to guests’ needs and takesownership of the overall guest experience.
• Professionalism – Respectably approaches others, reacts well underpressure, treats others with respect and consideration regardless of status orposition, accepts responsibility for own actions, follows through oncommitments.
• Profitability – Makes a conscientious effort to help minimizewaste of products, equipment, and supplies to increase the department’sprofitability and the entire property.

HK DUTIES AND RESPONSIBILITIES

• Inspecting guest rooms.
• Assisting in counseling employees.
• Resolving guest complaints.
• General office duties.
• Maintain strong relationships withteam members.
• Inspect public areas.
• Help manage Lost & Found.
• Assist other departments whenneeded.
• Reports necessary maintenanceissues.
• Follows departmental policies andprocedures.

Follows company policies and procedures andother duties as assigned by Director.

SUPPORTIVE FUNCTIONS

In addition to performance of the essential functions, thisposition may be required to perform a combination of the following supportivefunctions, with the percentage of time performing each function to be solelydetermined by the Front Office Manager based upon the requirements of thecompany.

• Participatein industry organizations.
• Maintainan open line of communication between guests, employees, and management.
• Assist in any other duties asneeded. This position may be required toperform other and additional duties assigned by the Resort Manager and/orGeneral Manager.

ORGANIZATIONALRELATIONSHIPS

Position directlyreports to (titles):

• Front Desk Supervisor, Front OfficeAssistant Manager, Front Office Manager

PHYSICALREQUIREMENTS

FREQUENCY KEY: Rare-Up to 1 hour, Occasional- 1 to 3 hours, Frequent 3 to 6 hours, Constant- 6 to 8hours

PHYSICAL ACTIVITY FREQUENCY

Sitting Frequent

Walking, climbing stairs Occasional

Crouching/Bending/Stooping Occasional

Reaching Constant

Grasping Constant

Pushing/Pulling Occasional

Near Vision Constant

Far Vision Constant

Hearing Constant

Talking Constant

Lifting/Carrying (20 lbs.) Occasional

Travel Occasional

QUALIFICATIONSTANDARDS

EDUCATION

• Business Degree (in BusinessAdministration or Hospitality) an asset but not required.

EXPERIENCE/ LICENSES OR CERTIFICATES

• Minimum of 2 years’ experience inhospitality industry an asset.

SCHEDULE/ HOLIDAYS/ PTO:

This position requires regular, reliable, and punctualattendance. A Front Desk Agent is expected to usually keep a 5-day-a-weekschedule but adjust as needed according to business needs; for example, a 6-dayweek may be required during peak business periods. A workweek of up to 50 hours per week can beexpected. However, it can be more or less, depending on business needs. Workingevenings, weekends, and holidays may be required. Holidays and PTO are inaccordance with the AH Exempt Employee policies as outlined in the EmployeeHandbook. Typically, PTO will not be permitted during June 15 - September 15and December 15 – January 5.

NOTICE:

Standing, bending,stooping, and lifting weights up to and including 20 lbs. may be required. The hospitality business functions seven (7)days a week, twenty-four hours a day. Inaddition, this is a hospitality business and a hospitable service atmospheremust be projected at all times.