PM Valet Lead

Kaizen Lab Inc.; Whitefish (MT); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Guest room discount ($50 per stay)

Spa, restaurant, and retail discounts

Luxury service environment

Job summary

The Lodge at Whitefish Lake, a premier AAA Four Diamond resort, seeks a PM Valet Lead to lead the valet team during the evening shift and ensure seamless valet and shuttle operations with outstanding guest service. Reports to the Director of Front Office and upholds luxury service standards.

Responsibilities include directing staff, maintaining communications with Front Office, and promoting a welcoming, professional environment while adhering to safety policies.

Qualifications

• Strong leadership and guest-focused service.
• Excellent communication and problem-solving skills.
• Ability to drive and operate a vehicle with a manual transmission.

Responsibilities

• Supervise valet team during evening shift to ensure smooth operations and guest service.
• Coordinate schedule changes and transportation needs with Front Office leadership.
• Train and support valet and shuttle staff; ensure safety and service standards.

Education

High School diploma or equivalent

Job description

The Lodge atWhitefish Lake, one ofMontana's AAA Four Diamond resorts, is seeking a PM Valet Lead tojoin our Guest Services Team at $16 Hourly + Tips. All employees receiveperks of $50 rooms at any of our properties, and discount rates at our spa,restaurant, and retail.

The Lodge atWhitefish Lake, an Averill Hospitality Resort, is Montana's premier lakefront,leisure and outdoor activity destination. The Lodge is a 4-star hotel locatedonly 5 minutes from downtown Whitefish and 10 minutes from Whitefish SkiResort. Our customer experience focuses on authentic Montana hospitality thatcreates lasting memories. The Hotel is one of several family-owned businessesunder Averill Hospitality.

PRINCIPLERESPONSIBILITIES AND POSITION PURPOSE:

The PM ValetLead is responsible for providing leadership and support to the valet teamduring the evening shift. This position helps ensure smooth valet and shuttleoperations, exceptional guest service, and effective communication between thevalet team and Front Office leadership. The PM Valet Lead serves as a key pointof contact for the evening operation and reports operational needs, concerns,and issues to the Director of Front Office.

MAIN DUTIESAND RESPONSIBILITIES:

• Superviseand support the valet team to ensure efficient daily operations and excellentguest service.
• Communicateschedule changes, transportation needs, or operational concerns to theappropriate team members.
• Reportany staffing needs, operational concerns, guest issues, equipment needs, orother matters requiring attention to the Director of Front Office.
• Providedirection, training, and support to valet and shuttle team members.
• Helpensure team members follow established procedures, safety standards, andservice expectations.
• Maintainclear communication with Front Office and other departments regarding valet andshuttle operations.
• Sharepertinent information from meetings with the valet and shuttle team as needed.
• Assistwith resolving day-to-day operational challenges and provide leadership supportto the team.
• Promotea professional, welcoming, and guest-focused environment at all times.
• Ensureuniform standards and luxury service standards are adhered to.
• Performother duties as assigned by the Director of Front Office.

SPECIFIC JOBKNOWLEDGE, SKILLS AND ABILITY

• Abilityto communicate effectively verbally, in writing, and over the phone, withStaff, Senior Management team members, and Ownership.
• Excellentleadership, interpersonal and problem-solving skills.
• Usesuggestive selling techniques to promote services of the hotel.
• Abilityand willingness to adhere to all Averill Hospitality policies and ensuredepartmental personnel compliance.
• Abilityand willingness to work with various office equipment and software systems.
• Mustmaintain a positive influence in the community and positive relations with areavendors.
• Ableto operate a manual transmission.
• Gooddriving record (no more than 3 moving violations in the last 3 years; no DUI,DWI, reckless driving, or suspended/revoked license.
• Teamwork– Balances team and individual responsibilities, exhibits objectivity andopenness to others’ views, welcomes feedback, contributes to building apositive team environment, and prioritizes the team’s success above owninterests.
• Quality– Meets productivity standards, completes work promptly, strives to increaseproductivity, works quickly and efficiently.
• GuestService – Responds promptly to guests’ needs and takes ownership of the overallguest experience.
• Professionalism– Respectably approaches others, reacts well under pressure, treats others withrespect and consideration regardless of status or position, acceptsresponsibility for own actions, follows through on commitments.
• Profitability– Makes a conscientious effort to help minimize waste of products, equipment,and supplies to increase the department’s profitability and the entireproperty.
• Demonstratesthe ability to perform effectively in high-stress environments, adapt quicklyto unexpected changes, and manage demanding workloads while maintainingcomposure, focus, and professionalism.

SUPPORTIVEFUNCTIONS

In addition toperformance of the essential functions, this position may be required toperform a combination of the following supportive functions, with thepercentage of time performing each function to be solely determined by theTransportation Manager based upon the requirements of the company.

• Maintainan open line of communication between guests, employees and management.
• Assistin any other duties as needed. This position may be required to perform otherand additional duties assigned by the Director of Front Office and/or GeneralManager.

ORGANIZATIONALRELATIONSHIPS

Positiondirectly reports to (titles):

• Directorof Front Office
• GeneralManager

PHYSICALREQUIREMENTS

Walking,climbing stairs, Crouching/Bending/Stooping, Pushing/Pulling, Lifting/Carrying(20 lbs.) will be required for this role.

QUALIFICATIONSTANDARDS

EDUCATION

• HighSchool or High School equivalent is an asset

EXPERIENCE/LICENSES OR CERTIFICATES

• Minimumof 1 years’ experience in hospitality industry as an asset.
• Mustbe at least 18 years of age with a valid driver’s license.

SCHEDULE /HOLIDAYS/ PTO:

This positionrequires regular, reliable, and punctual attendance. The PM Valet Lead isexpected to usually keep a 5-day-a-week schedule but adjust as needed accordingto business needs; for example, a 6-day week may be required during peakbusiness periods. A work week of up to 50 hours per week can be expected.However, it can be more or less, depending on business needs. Working evenings,weekends, and holidays may be required. Holidays and PTO are in accordance withthe AH Exempt Employee policies as outlined in the Employee Handbook.Typically, PTO will not be permitted during June 15 - September 15 and December15 – January 5.

NOTICE:

Standing,bending, stooping, and lifting weights up to and including 50 lbs. may berequired. The hospitality business functions seven (7) days a week, twenty-fourhours a day. In addition, this is a hospitality business, and a hospitableservice atmosphere must be always projected.