Director of Front Office & Guest Experience

Socket.dev; Tampa (FL); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Incredible travel perks

Employee stock purchase program (ESPP)

Paid parental leave

Personalized caregiving support

Crisis concierge

Mental health resources

Generous paid time off (PTO)

Health & welfare benefits

Retirement plans

Job summary

Hilton in Tampa is seeking a Director of Front Office to provide strategic leadership for all hotel front office operations, delivering memorable guest experiences. You will steer service standards, pricing, and occupancy while shaping strategy with data-driven decisions.

The role emphasizes guest-centric leadership, collaboration with marketing, and a focus on performance—ensuring staff engagement, development, and a consistently high-quality stay for every guest.

Qualifications

• Experience leading front office operations in hospitality.
• Strong leadership and team development.
• Ability to analyze performance data to guide strategy.

Responsibilities

• Lead front office operations: direct all Front Office functions, including guest service and registration, room inventory, service standards, cost controls, profitability, and departmental management.
• Shape service excellence strategy: monitor guest service trends, assess overall satisfaction, and direct improvements to enhance the guest experience.
• Drive revenue initiatives: implement marketing campaigns and up-selling techniques to maximize room occupancy and boost revenue.
• Integrate corporate marketing strategies: ensure the effective rollout and management of corporate marketing initiatives within the Front Office.
• Leverage data to inform strategy: analyze daily reports and performance data to shape operational strategies, drive revenue, and enhance the guest experience.
• Ensure product and service knowledge: develop strategies to keep the team well-informed of hotel products, services, facilities, events, pricing, and local attractions.
• Cultivate a high-performing team: drive engagement and retention through performance management, professional development, and recognition programs.

Skills

Front Office Leadership

Guest Service Excellence

Revenue Optimization

Hotel Management Systems

Tools

Hotel Management Systems

Job description

Hilton in Tampa is seeking a Director of Front Office to provide strategic leadership for all hotel front office operations, delivering memorable guest experiences. You will steer service standards, pricing, and occupancy while shaping strategy with data-driven decisions.

The role emphasizes guest-centric leadership, collaboration with marketing, and a focus on performance—ensuring staff engagement, development, and a consistently high-quality stay for every guest.