Luxury Front Office Leader: Guest Experience & Ops

East West Hospitality; Vail (CO); On-site; USD 90,000 - 100,000; Full time

Benefits offered by this job

Wellness incentive

Owner gratuity program

Ski pass bonus

Parking in Vail Village

Job summary

East West Hospitality is seeking a Director of Front Office for Solaris Residences in Vail, CO. Lead a high‑performing team across Front Desk, Concierge, Bell/Valet, Ski Valet, and Night Audit, ensuring exceptional service and operational excellence.

You will mentor leaders, shape service standards, and drive guest experiences for homeowners and guests. Ideal candidates have 3–5+ years in luxury Front Office leadership and strong PMS/Microsoft Office knowledge; bilingual English/Spanish is a

Qualifications

• 3–5+ years of progressive Front Office leadership experience in luxury hospitality.
• Experience overseeing Front Desk, Concierge, Bell/Valet, Ski Valet, and Night Audit operations.
• Excellent written and verbal communication; bilingual English/Spanish preferred but not required.

Responsibilities

• Lead all Front Office operations across Front Desk, Night Audit, Concierge, Bell Services, Valet, and Ski Valet.
• Recruit, train, coach, and develop a high-performing team.
• Oversee staffing, scheduling, payroll, and departmental performance to maximize efficiency and profitability.
• Maintain luxury service standards and resolve guest/ homeowner concerns with professionalism.
• Collaborate with Housekeeping, Engineering, Sales & Marketing to ensure seamless operations.

Skills

Front Office Leadership

Staff Coaching

Operations Oversight

MS Office Proficiency

Tools

Property Management Systems

Microsoft Office

Job description

East West Hospitality is seeking a Director of Front Office for Solaris Residences in Vail, CO. Lead a high‑performing team across Front Desk, Concierge, Bell/Valet, Ski Valet, and Night Audit, ensuring exceptional service and operational excellence.

You will mentor leaders, shape service standards, and drive guest experiences for homeowners and guests. Ideal candidates have 3–5+ years in luxury Front Office leadership and strong PMS/Microsoft Office knowledge; bilingual English/Spanish is a