Director of Front Office

Accor Hotels; New York (NY); On-site; USD 100,000 - 105,000; Full time

Job summary

An established industry player is seeking a Front Desk Manager to oversee operations at a luxury hotel. This role involves leading a dedicated team to ensure exceptional guest experiences and smooth daily operations. As a key leader, you will foster teamwork across departments, ensuring that every guest's stay is memorable. With opportunities for career development and a commitment to diversity and inclusion, this position offers a chance to thrive in a dynamic environment. Join a forward-thinking company that values your contributions and supports your growth in the hospitality industry.

Benefits

Employee benefit card for discounted rates

Learning programs

Career development opportunities

Corporate Social Responsibility activities

Qualifications

• Previous luxury hotel Front Desk leadership experience required.
• Highly responsible & reliable, accountable for strategic leadership.

Responsibilities

• Oversee daily operation of Front Desk and Night Audit for guest satisfaction.
• Lead and mentor Front Office Team to ensure professional service.

Skills

Leadership

Customer Service

Problem Solving

Tools

Property Management System

Job description

Company Description

Situated atop the scenic bluffs overlooking Santa Monica Beach, Fairmont Miramar Hotel & Bungalows is just a stone's throw away from some of Southern California’s best attractions including Santa Monica Pier and its historic carousel as well as Third StreetPromenade -- famous for its fine restaurants, live entertainment, movie theatres, shopping, local artists' scene and a weekly farmer’s market.

What is in it for you:

• Employee benefit card offering discounted rates in Accor worldwide for you and your family
• Learning programs through our Academies designed to sharpen your skills
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
• Career development opportunities with national and international promotion opportunities. The sky is your limit
• Pay Rate Range: $100,000-105,000USD Gross per annum

Job Description

Reporting to the Director of Operations, responsibilities and essential job functions include but are not limited to the following:

• Oversee the daily operation of Front Desk and Night Audit to ensure a smooth arrival, departure, and in-house experience to ensure a memorable stay and return for guests
• Constantly leading, coaching and mentoring the entire Front Office Team to offer professional, friendly and engaging service, while ensure guest concerns are handled and resolved quickly by logging and notifying proper areas to ensure speedy and personalized resolution to create outstanding guest satisfaction
• Work closely with the all other departments & Divisions within the property, i.e. Accounting, Sales, Spa, F&B, Housekeeping etc. to ensure that there is a high degree of focus on Teamwork and that processes are always being reviewed to ensure we are easy to do business with

Qualifications

• Previous luxury hotel Front Desk leadership experience required
• Previous Property Management System experience required
• Highly responsible & reliable, accountable for the strategic leadership of a division

Additional Information

All your information will be kept confidential according to EEO guidelines.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are, and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor,visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo!#BELIMITLESS