Director of Front Office - Hilton McLean at Tysons Corner

Hilton Worldwide, Inc.; McLean (VA); On-site; USD 70,000 - 100,000; Full time

Job summary

Hilton McLean at Tysons Corner seeks a Director of Front Office to lead guest services and operations. This role involves managing a team, ensuring outstanding service, and driving profitability in a prestigious hotel setting. Ideal candidates will demonstrate strong leadership and a commitment to exceptional guest experiences.

Benefits

Medical Insurance Coverage

Best-in-Class Paid Time Off (PTO)

Go Hilton travel program

401K plan and company match

Employee stock purchase program

Debt-free education access

Qualifications

• Demonstrated leadership in hospitality.
• Strong customer service skills.
• Ability to drive operational success.

Responsibilities

• Oversee all Front Office operations.
• Monitor team performance and guest satisfaction.
• Implement marketing and up-selling techniques.

Skills

Leadership

Customer Focus

Teamwork

Job description

Job Description - Director of Front Office - Hilton McLean at Tysons Corner (HOT0BN3Q)

Job Description

Director of Front Office - Hilton McLean at Tysons Corner (

Job Number:

HOT0BN3Q )

Work Locations

Work Locations

: Hilton McLean at Tysons Corner 7920 Jones Branch Drive McLean 22102

Are you ready to lead with excellence and create unforgettable guest experiences at one of Hilton's flagship properties? Hilton McLean – Tysons Corner is searching for a Director of Front Office to oversee the heartbeat of our guest services.

As a Director of Front Office, you will drive operational success while inspiring a dynamic union team of Front Desk, Concierge, and Guest Services professionals. With 458 sophisticated rooms and a prime location near Washington D.C., Hilton McLean offers the perfect setting for your leadership to shine.

What will I be doing?

As a Director of Front Office, you would be responsible for directing and administering of all Front Office operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Direct and administer all Front Office operations to include, but not limited to, guest service and registration (check-in/check-out), room inventory and availability, guest service standards and initiatives, product quality, cost controls and overall profitability, marketing initiatives, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement and meeting participation and facilitation
• Monitor and develop team member performance to include, but not limited to, providing supervision and professional development, scheduling, conducting counseling and evaluations and delivering recognition and reward
• Monitor and assess service and satisfaction trends, evaluate and address issues and make improvements accordingly
• Initiate and implement marketing and up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue
• Implement and monitor all corporate marketing programs
• Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events
• Run and complete daily reports, analyze data and make decisions based on data
• Resolve guest issues and concerns to guest satisfaction
• Recruit, interview and train team members

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Customer Focus

The Benefits – Hilton is proud to have an award-winning workplace culture ranking #2 Best Company To Work For in the U.S. We support the mental and physical wellbeing of all Team Members so they can Thrivepersonally and professionallyin a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including:

• Medical Insurance Coverage – for you and your family
• Mental health resources including Employee Assistance Program
• Best-in-Class Paid Time Off (PTO)
• Go Hilton travel program: 100 nights of discounted travel
• Parental leave to support new parents
• 401K plan and company match to help save for your retirement
• Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
• Debt-free education : Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications*
• Career growth and development
• Recognition and rewards programs

Job

Job

: Guest Services, Operations, and Front Office