Director of Front Office - Hilton McLean at Tysons Corner

Hilton; McLean (VA); On-site; USD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a Director of Front Office to lead a dynamic team at a flagship property. This role involves overseeing guest services, ensuring operational success, and implementing marketing strategies to enhance guest experiences. With a commitment to exceptional service and team development, this position offers a unique opportunity to make a significant impact in a thriving hospitality environment. Join a company renowned for its innovative workplace culture and comprehensive benefits, where your leadership can shine and contribute to unforgettable guest experiences.

Benefits

Medical Insurance Coverage

Mental Health Resources

Best-in-Class Paid Time Off

Discounted Travel Program

Parental Leave

401K Plan with Company Match

Employee Stock Purchase Program

Debt-Free Education

Career Growth Opportunities

Recognition and Rewards Programs

Qualifications

• Proven experience in managing hotel operations and guest services.
• Strong leadership skills with a focus on team development.

Responsibilities

• Oversee all Front Office operations to ensure outstanding guest service.
• Monitor team performance and implement training programs.

Skills

Guest Service Excellence

Leadership

Team Management

Problem Solving

Marketing Techniques

Education

Bachelor's Degree in Hospitality Management

Relevant Certifications

Tools

Hotel Management Software

Data Analysis Tools

Job description

Are you ready to lead with excellence and create unforgettable guest experiences at one of Hilton's flagship properties? Hilton McLean – Tysons Corner (https://www.hilton.com/en/hotels/mclmhhh-hilton-mclean-tysons-corner/) is searching for a Director of Front Office to oversee the heartbeat of our guest services.

As a Director of Front Office, you will drive operational success while inspiring a dynamic union team of Front Desk, Concierge, and Guest Services professionals. With 458 sophisticated rooms and a prime location near Washington D.C., Hilton McLean offers the perfect setting for your leadership to shine.

What will I be doing?

As a Director of Front Office, you would be responsible for directing and administering all Front Office operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

1. Direct and administer all Front Office operations to include, but not limited to, guest service and registration (check-in/check-out), room inventory and availability, guest service standards and initiatives, product quality, cost controls and overall profitability, marketing initiatives, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement and meeting participation and facilitation.
2. Monitor and develop team member performance to include, but not limited to, providing supervision and professional development, scheduling, conducting counseling and evaluations and delivering recognition and reward.
3. Monitor and assess service and satisfaction trends, evaluate and address issues and make improvements accordingly.
4. Initiate and implement marketing and up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue.
5. Implement and monitor all corporate marketing programs.
6. Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events.
7. Run and complete daily reports, analyze data and make decisions based on data.
8. Resolve guest issues and concerns to guest satisfaction.
9. Recruit, interview and train team members.

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

1. Hospitality - We're passionate about delivering exceptional guest experiences.
2. Integrity - We do the right thing, all the time.
3. Leadership - We're leaders in our industry and in our communities.
4. Teamwork - We're team players in everything we do.
5. Ownership - We're the owners of our actions and decisions.
6. Now - We operate with a sense of urgency and discipline.

In addition, we look for the demonstration of the following key attributes:

1. Quality
2. Productivity
3. Dependability
4. Customer Focus
5. Adaptability

The Benefits – Hilton is proud to have an award-winning workplace culture ranking #2 Best Company To Work For in the U.S. We support the mental and physical wellbeing of all Team Members so they can thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including:

1. Medical Insurance Coverage – _for you and your family_
2. Mental health resources including Employee Assistance Program
3. Best-in-Class Paid Time Off (PTO)
4. Go Hilton travel program: 100 nights of discounted travel
5. Parental leave to support new parents
6. 401K plan and company match to help save for your retirement
7. Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
8. Debt-free education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications.
9. Career growth and development
10. Recognition and rewards programs

Job: _Guest Services, Operations, and Front Office_

Title: _Director of Front Office - Hilton McLean at Tysons Corner_

Location: _null_

Requisition ID: _HOT0BGQ6_

EOE/AA/Disabled/Veterans