Director of Front Office

RiseMe; Houston (TX); On-site; USD 90,000 - 130,000; Full time

Job summary

RiseMe in Houston, TX is seeking a Director of Front Office to lead our guest services team and ensure an exceptional visitor experience. This leadership role oversees daily operations and drives service excellence across the front desk, concierge, and guest relations.

You will recruit and develop staff, implement policies, monitor performance metrics, and collaborate with other departments to deliver seamless service while maintaining safety and regulatory compliance.

Qualifications

• Experience in hospitality leadership and guest services.
• Strong people management and communication abilities.
• Familiarity with front office systems and reservations software.
• Bachelor's degree in hospitality or related field preferred.

Responsibilities

• Oversee daily front office operations including reception and guest services.
• Develop policies to improve service quality and operational efficiency.
• Lead and motivate staff to deliver outstanding customer service.
• Manage guest relations, handle escalations, and ensure satisfaction.
• Coordinate with other departments for seamless service delivery.
• Monitor front office performance metrics and drive improvements.
• Ensure compliance with safety and health regulations.
• Manage budgets and staffing for the front office.

Skills

Leadership

Team management

Customer service

Communication

Front office systems

Reservation software

Education

Bachelor's degree in Hospitality Management, Business Administration, or related field

Tools

Front office software

Reservation systems

Job description

Description

Director of Front Office

We are seeking a dynamic and experienced Director of Front Office to lead our guest services team and ensure an exceptional experience for all visitors. This leadership role offers an exciting opportunity to oversee daily operations, enhance guest satisfaction, and drive service excellence within our organization. If you are a motivated professional with strong leadership skills and a passion for hospitality, we invite you to join our team.

Key Responsibilities

• Oversee the daily operations of the front office, including reception, concierge, and guest services
• Develop and implement policies and procedures to improve service quality and operational efficiency
• Lead, train, and motivate front office staff to deliver outstanding customer service
• Manage guest relations, handle escalations, and ensure guest satisfaction
• Coordinate with other departments to ensure seamless service delivery
• Monitor and analyze front office performance metrics and implement improvements
• Ensure compliance with safety, security, and health regulations
• Manage budgets, staffing levels, and resource allocation for the front office department

Requirements

• Proven experience in hospitality management, preferably in a leadership role
• Strong leadership and team management skills
• Excellent communication and interpersonal abilities
• Ability to handle guest complaints and resolve issues effectively
• Knowledge of front office systems and reservation software
• Strong organizational and multitasking skills
• Ability to work under pressure and adapt to changing priorities
• Bachelor's degree in Hospitality Management, Business Administration, or related field is preferred

Join our organization and be part of a vibrant team committed to delivering memorable experiences. We offer opportunities for professional growth, a collaborative work environment, and a competitive benefits package.