Director of Front Office

Dreamscape Hospitality; Houston (TX); On-site; USD 90,000 - 130,000; Full time

Job summary

Dreamscape Hospitality seeks a seasoned Director of Front Office to lead a guest services team and drive service excellence in daily operations.

The role focuses on improving guest satisfaction, staff development, and cross-department coordination to deliver memorable experiences.

Qualifications

• Proven experience in hospitality management, leadership role.
• Strong leadership, team management, and communication skills.
• Ability to handle guest complaints and resolve issues effectively.
• Knowledge of front office systems and reservation software.
• Strong organizational and multitasking skills.

Responsibilities

• Oversee daily front office operations, including reception and guest services.
• Develop and implement policies to improve service quality and efficiency.
• Lead, train, and motivate front office staff to deliver outstanding customer service.
• Manage guest relations, handle escalations, and ensure guest satisfaction.
• Coordinate with other departments for seamless service delivery.
• Monitor and analyze front office performance metrics and implement improvements.
• Ensure compliance with safety, security, and health regulations.
• Manage budgets, staffing levels, and resource allocation for the front office department.

Skills

Leadership

Hospitality management

Communication

Customer service

Front office systems

Organization

Problem solving

Education

Bachelor's degree in Hospitality Management or related field

Tools

PMS systems

Reservation software

Job description

Description

Director of Front Office

We are seeking a dynamic and experienced Director of Front Office to lead our guest services team and ensure an exceptional experience for all visitors. This leadership role offers an exciting opportunity to oversee daily operations, enhance guest satisfaction, and drive service excellence within our organization. If you are a motivated professional with strong leadership skills and a passion for hospitality, we invite you to join our team.

Key Responsibilities

• Oversee the daily operations of the front office, including reception, concierge, and guest services
• Develop and implement policies and procedures to improve service quality and operational efficiency
• Lead, train, and motivate front office staff to deliver outstanding customer service
• Manage guest relations, handle escalations, and ensure guest satisfaction
• Coordinate with other departments to ensure seamless service delivery
• Monitor and analyze front office performance metrics and implement improvements
• Ensure compliance with safety, security, and health regulations
• Manage budgets, staffing levels, and resource allocation for the front office department

Requirements

Skills and Qualifications:

• Proven experience in hospitality management, preferably in a leadership role
• Strong leadership and team management skills
• Excellent communication and interpersonal abilities
• Ability to handle guest complaints and resolve issues effectively
• Knowledge of front office systems and reservation software
• Strong organizational and multitasking skills
• Ability to work under pressure and adapt to changing priorities
• Bachelor's degree in Hospitality Management, Business Administration, or related field is preferred

Join our organization and be part of a vibrant team committed to delivering memorable experiences. We offer opportunities for professional growth, a collaborative work environment, and a competitive benefits package.