Director of Fixed Ops & Service Excellence

Sonic Automotive, Inc.; San Jose (CA); Hybrid; USD 180,000 - 300,000; Full time

Benefits offered by this job

Medical/Dental/Vision

Life Insurance

401(k) matching

Paid time off

Training & development

Job summary

The Service Director at Honda of Stevens Creek (San Jose, CA) will lead and grow the fixed-operations business across Sonic Automotive dealerships. You will oversee Service, Parts and Scheduling to maximize revenue, profitability, and customer satisfaction while ensuring OEM and Sonic standards are met.

Requirements include 7+ years in fixed-ops with 3+ years in leadership, strong financial acumen, and proficiency with DMS/ERP systems, CRM, and data analysis.

Qualifications

• 7+ years progressive fixed-operations experience in automotive dealerships.
• 3+ years in a leadership role.
• Demonstrated success managing Service and Parts P&L, meeting revenue, gross profit, productivity, and cost-control targets.

Responsibilities

• Develops and coaches service managers, advisors, and technicians.
• Implements operational best practices and KPIs.
• Manages vendor and warranty relationships.
• Controls costs and parts inventory.
• Drives CSI improvement, throughput, and retention.

Skills

Leadership

Coaching

P&L management

Customer-focused

Tools

DMS/ERP systems

CRM tools

Job description

The Service Director at Honda of Stevens Creek (San Jose, CA) will lead and grow the fixed-operations business across Sonic Automotive dealerships. You will oversee Service, Parts and Scheduling to maximize revenue, profitability, and customer satisfaction while ensuring OEM and Sonic standards are met.

Requirements include 7+ years in fixed-ops with 3+ years in leadership, strong financial acumen, and proficiency with DMS/ERP systems, CRM, and data analysis.