Service Director - Honda of Stevens Creek

Sonic Automotive; San Jose (CA); On-site; USD 180,000 - 300,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

Company-paid life insurance

401(k) with company match

Generous PTO & parental leave

Ongoing training & development

Job summary

Honda of Stevens Creek, part of Sonic Automotive, is seeking a Service Director to lead and grow the fixed-operations business across one or more Sonic dealerships. You’ll supervise Service, Parts and Scheduling to maximize revenue, profitability, and customer satisfaction while upholding OEM and Sonic standards.

The role requires hands-on leadership, strong financial and operational acumen, and a customer-first mindset.

Qualifications

• 7+ years progressive fixed-ops experience in automotive dealerships, including 3+ years in a leadership role.
• Experience managing Service and Parts P&L, meeting revenue, gross profit, productivity and cost-control targets.
• Strong operational knowledge of shop processes, labor, RO management, warranty/OEM repair procedures.

Responsibilities

• Lead and coach service managers, advisors, and technicians.
• Implement operational best practices and KPIs.
• Manage vendor and warranty relationships.
• Control costs and parts inventory.
• Drive CSI, throughput, and retention improvements.
• Oversee Service, Parts, and Service Scheduling functions.
• Proficient with DMS/ERP, CRM, and MS Office; analyze data to drive decisions.

Skills

Leadership

Operations management

Performance coaching

Customer service focus

Financial acumen

Communication

Tools

DMS/ERP systems

CRM

Microsoft Office

Job description

Service Director - Honda of Stevens Creek

• Full-time
• SHL Package: Sonic Management
• Dealership: 412 - Honda of Stevens Creek
• Compensation: USD 180,000 - USD 300,000 - yearly

At Honda of Stevens Creek,part of the Sonic Automotive family, you’ll discover the tools, support, and opportunities needed to build and advance your career. With over 100 dealerships nationwide, Sonic Automotive is committed to more than just selling vehicles—we’re dedicated to helping you succeed and investing in your long-term growth. Explore what a rewarding future with Sonic Automotive, Inc, could look like!

Salary: $180,000 to $300,000

Summary

The Service Director is responsible for leading and growing the fixed-operations business across one or more Sonic Automotive dealerships. This role oversees Service, Parts and Service Scheduling functions to maximize revenue, profitability, and customer satisfaction while ensuring compliance with OEM and Sonic standards. The role requires hands‑on leadership, strong financial and operational acumen, and a customer‑first mindset.

Responsibilities

• The Service Director develops and coaches service managers, advisors, and technicians.
• Implements operational best practices and KPIs.
• Manages vendor and warranty relationships.
• Controls costs and parts inventory.
• Drives continuous improvement in CSI, throughput, and retention.
• 7+ years progressive fixed-operations experience in automotive dealerships, including 3+ years in a leadership role
• Demonstrated success managing Service and Parts P&L, meeting revenue, gross profit, productivity, and cost-control targets.
• Strong operational knowledge of shop processes, flat-rate labor, RO management, warranty/OEM repair procedures, and parts inventory optimization.
• Proven ability to drive CSI improvement, service lane throughput, retention, and technician/advisor performance through coaching and KPI-driven management.
• Experience hiring, developing, and retaining technicians and advisors; strong coaching, succession planning, and team-building skills.
• Proficient with dealership DMS/ERP systems, service scheduling tools, CRM, and Microsoft Office; comfortable analyzing data to make operational decisions.
• Excellent communication, vendor and OEM relationship management, problem‑solving skills, and commitment to Sonic Automotive brand standards and customer‑focused service.

Additional Requirements

• Valid driver’s license with an acceptable driving record.
• Must be legally authorized to work in the United States.
• Ability to successfully complete pre‑employment requirements, including background check, motor vehicle record (MVR) review, and drug screening.

Compensation

• $180,000 to $300,000

Schedule

• Full Time
• Monday through Saturday availability
• Sundays off

What We Offer

• Comprehensive benefits package, including medical, dental, and vision coverage
• Company‑paid life insurance
• 401(k) retirement plan with company match (Traditional and Roth options)
• Generous paid time off and paid parental leave
• Ongoing training and professional development to support career growth

Sonic Automotive is a Fortune 500 leader and one of the largest automotive retailers in the U.S., powering a nationwide network of top‑brand dealerships. We’re transforming the car‑buying experience with a fast‑paced, people‑first culture, innovative technology, and a relentless drive to win—for our guests and our teammates.

All your information will be kept confidential according to EEO guidelines.