Director of First Impressions & Client Experience Coordinator

Contractor Staffing Source; Celina (TX); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k)

PTO

Job summary

Confidential North Texas Design-Build Company in Celina, TX is seeking a polished Director of First Impressions & Client Experience Coordinator to join a 100% in-office team. You will act as the primary contact for clients, vendors, and partners, while supporting leadership with scheduling, documentation, and daily office priorities.

This role blends exceptional customer service with strong organization, confidentiality, and proactive follow-through.

Qualifications

• 3 or more years in customer service, office administration, executive support, or related client-facing roles.
• Excellent professional communication, both written and verbal.
• Polished, confident, welcoming client-facing presence.
• Strong organizational skills, attention to detail, and follow-through.
• Ability to manage multiple priorities and protect confidentiality.
• Spanish language ability is a plus.

Responsibilities

• Serve as a polished first point of contact for clients, vendors, and partners.
• Answer calls, respond to inquiries, and maintain professional office experience.
• Schedule consultations, appointments, meetings, and visits.
• Coordinate calendars, prepare correspondence, and track follow-ups.
• Maintain CRM and project documentation; support leadership with admin tasks.

Skills

Customer service

Office administration

Executive support

Front-office management

Hospitality

Spanish language

Tools

Microsoft Outlook

Word

Excel

Teams

Microsoft 365

CRM

Job description

Confidential North Texas Design-Build Company

Director of First Impressions & Client Experience Coordinator

Location: Celina, TX

Work Environment: 100% In-Office

Compensation: $50,000 to $65,000 annually, based on experience

Create an exceptional first impression, support leadership, and help ensure every client interaction reflects the professionalism of a growing design-build company.

An established North Texas outdoor living and hardscape design-build company is looking for a polished, highly organized, and client-focused Director of First Impressions & Client Experience Coordinatorto become an important part of its growing office team.

This role is ideal for someone who genuinely enjoys working with people, communicates confidently and professionally, and understands that the way a client is treated from their very first phone call can shape their entire experience with a company.

You will serve as a primary point of contact for clients, vendors, and business partners while also supporting leadership with scheduling, administrative coordination, documentation, and daily office priorities.

This is more than a receptionist position. The right person will be able to balance exceptional customer service with strong organization, sound judgment, follow-through, and the ability to recognize what requires immediate attention and what can wait.

Key Responsibilities

Client Experience & Front Office

• Serve as a polished and professional first point of contact for clients, vendors, and business partners.
• Answer incoming calls and respond to inquiries with warmth, professionalism, accuracy, and urgency when appropriate.
• Welcome clients and visitors and help create a professional and comfortable office experience.
• Schedule and confirm client consultations, appointments, meetings, and project-related visits.
• Maintain consistent and professional communication with clients throughout their experience with the company.
• Help ensure client questions and concerns are routed to the appropriate team member and followed through to resolution.
• Represent the company in a way that reflects its standards, reputation, and commitment to exceptional service.

Executive Support & Scheduling

• Provide administrative and scheduling support to ownership and leadership.
• Manage calendars, appointments, meetings, and daily scheduling needs.
• Help leadership prioritize meetings, client needs, deadlines, and follow-up items.
• Coordinate internal meetings, vendor appointments, client consultations, and project-related schedules.
• Prepare professional correspondence, meeting materials, documents, and reports as needed.
• Track pending items and help ensure important commitments do not fall through the cracks.
• Maintain discretion and confidentiality when handling company, client, or leadership information.

Administrative Operations

• Maintain accurate information within CRM, scheduling, project management, or business workflow software.
• Organize electronic files, client records, project information, forms, notes, and company documentation.
• Route documents for signatures when required.
• Track outstanding administrative tasks and follow up appropriately.
• Assist with basic vendor coordination, project documentation, and office administration.
• Help identify missing information, communication gaps, or administrative bottlenecks.
• Support leadership with additional administrative responsibilities as the company continues to grow.

Qualifications

• 3 or more years of experience in customer service, office administration, executive support, front-office management, hospitality, leasing, showroom sales, concierge services, or a similar client-facing role.
• Excellent professional communication skills, both written and verbal.
• A polished, confident, and welcoming client-facing presence.
• Strong customer service instincts and the ability to make clients feel heard and valued.
• Excellent organization, time management, and attention to detail.
• Ability to manage multiple priorities without losing track of follow-up items.
• Comfortable coordinating calendars, appointments, meetings, documents, and administrative workflows.
• Ability to determine which issues require immediate attention and which can be appropriately scheduled or delegated.
• Proficiency with Microsoft Outlook, Word, Excel, Teams, and Microsoft Office/Microsoft 365 applications.
• Comfortable learning CRM, scheduling, project management, and business workflow software.
• Strong follow-through and the ability to complete assigned tasks accurately and on schedule.
• Dependable attendance, reliability, and professional business etiquette.
• Ability to maintain confidentiality and use sound judgment.
• Spanish speaking is a plus.
• Must be willing to complete a background check upon a conditional job offer.
• Must be able to work 100% in office in Celina, TX.

Preferred Qualifications

• Previous experience in a professional showroom, luxury retail environment, leasing office, hospitality environment, professional services business, construction company, or home services company.
• Experience supporting business owners, executives, or senior leadership.
• Experience coordinating vendors, client appointments, project documentation, or internal schedules.
• Experience using CRM, project management, or business productivity platforms.
• Experience working in a growing company where responsibilities are broad, visible, and important.
• Demonstrated employment stability, preferably two or more years with recent employers.

Compensation & Benefits

• Full-time, W-2 position.
• Compensation: $50,000 to $65,000 annually, based on experience.
• 100% in-office role in Celina, TX.
• Schedule: Monday to Friday, 8:00 AM to 5:00 PM.
• Comprehensive benefits package including health insurance, dental insurance, vision insurance, paid time off, and a 401(k).
• Long-term career growth opportunities with an established and growing design-build company.

We are an Equal Opportunity Employer. We consider all qualified applicants without regard to race, color, religion, sex, including pregnancy, national origin, age, disability, genetic information, veteran status, or any other status protected by applicable law.

Experience

Mid-Level (4 - 7 years)

Job type

Full Time

Additional benefits

• Vision
• Retirement Savings
• Medical
• PTO
• Dental

Confidential Search Disclosure

Contractor Staffing Source is posting this confidential job opportunity on behalf of its client. The client's identity will remain confidential during the initial stages of the hiring process. All applications and candidate communications will be managed by Contractor Staffing Source, and qualified candidates will receive additional company information as they progress through the interview process.