Client Experience & Front Office Director

Soaring Towers; Celina (TX); On-site; USD 50,000 - 65,000; Full time

Job summary

Confidential North Texas Design-Build Company in Celina, TX is seeking a Director of First Impressions & Client Experience Coordinator for a 100% in-office role. You will be the polished first contact for clients, vendors, and partners, while supporting leadership with scheduling, documentation, and daily office priorities.

The position emphasizes exceptional customer service, strong organization, and sound judgment to ensure every client interaction reflects the company’s professionalism.

Qualifications

• Polished, highly organized, client-focused professional.
• Experience in front office and administrative coordination.
• Strong scheduling and executive-support capabilities.
• Ability to maintain discretion and confidentiality.

Responsibilities

• Serve as first point of contact for clients, vendors, and partners.
• Answer calls and respond to inquiries with warmth, professionalism, and urgency.
• Welcome clients and visitors; create a professional office experience.
• Schedule client consultations, appointments, meetings, and visits.
• Maintain consistent client communication throughout their experience.
• Route questions to appropriate team and ensure resolution.
• Represent the company with its standards and commitment to exceptional service.
• Provide administrative and scheduling support to ownership and leadership.
• Manage calendars, appointments, meetings, and daily scheduling needs.
• Coordinate internal meetings, vendor appointments, client consultations, and project schedules.
• Prepare professional correspondence, meeting materials, and reports.
• Track pending items and ensure commitments don’t fall through the cracks.
• Maintain discretion and confidentiality with sensitive information.
• Maintain CRM, organizational files, and project documentation.
• Route documents for signatures when required.
• Track outstanding tasks and follow up.

Skills

Client communication

Organization

Professionalism

Customer service

Job description

Confidential North Texas Design-Build Company in Celina, TX is seeking a Director of First Impressions & Client Experience Coordinator for a 100% in-office role. You will be the polished first contact for clients, vendors, and partners, while supporting leadership with scheduling, documentation, and daily office priorities.

The position emphasizes exceptional customer service, strong organization, and sound judgment to ensure every client interaction reflects the company’s professionalism.