Director of Financial Aid Systems & Operations

Eastern Association of Student Financial Aid Administrators; Baltimore (MD); On-site; USD 88,000 - 145,000; Full time

Job summary

Community College of Baltimore County in Baltimore, MD seeks a Director of Financial Aid Operations & Technology to lead technical oversight of FA systems, ensure effective configuration of Banner and auxiliary platforms, and drive data-driven initiatives. This on-site role requires supervisory experience and a strong background in financial aid systems and analytics.

The position combines strategic leadership with hands-on management of daily operations, budget, and cross-department

Qualifications

• Bachelor’s degree with seven (7) years of relevant full-time experience in Financial Aid, with a focus on financial aid systems, enterprise applications, and data analytics.
• Master’s degree with five (5) years of similar experience is required; a Master’s degree is preferred.
• Three (3) years of supervisory experience required.

Responsibilities

• Assist the Senior Director of Financial Aid to manage the overall day-to-day operations of the assigned function.
• Provide leadership and supervision of assigned college division or function.
• Develop and implement goals and objectives in coordination with senior leadership.
• Plan, coordinate, and implement projects, programs, and/or initiatives.
• Supervise, advise, and evaluate assigned staff, as required.
• Prepare, analyze, and provide reports, as requested.
• Serve as a liaison between college departments, vendors, government agencies, and/or other external organizations.
• Manage operating budget for assigned division or function, as required.
• Work with staff in Admissions, Registrar’s office, Student Accounts, IT, etc. to ensure that Banner is properly configured to capture and report financial aid data.
• Ensure external and auxiliary systems (NextGen, COD, CPS, SAIG, TD Client, EdConnect, EdExpress, NSLDS and ELM) are set up and utilized effectively.
• Work with internal and external college partners to ensure reporting platforms are configured to report financial aid data.
• Set up and support routine data imports into technology platforms.
• Develop SQL queries, reports, and automated solutions for compliance monitoring and data governance.
• Ensure accurate flow of information between systems and optimize integrations.
• Assist senior leadership with data and systems audits to ensure data integrity.
• Manage a risk-based quality control program for regulatory compliance and remediation.
• Serve as a point of contact for troubleshooting technology and operational issues.
• Provide leadership and supervision of Financial Aid Operation & Technology staff.

Education

Bachelor’s degree with 7 years of relevant experience in Financial Aid, with a focus on financial aid systems, enterprise applications, and data analytics

Master’s degree with 5 years of similar experience

Job description

Community College of Baltimore County in Baltimore, MD seeks a Director of Financial Aid Operations & Technology to lead technical oversight of FA systems, ensure effective configuration of Banner and auxiliary platforms, and drive data-driven initiatives. This on-site role requires supervisory experience and a strong background in financial aid systems and analytics.

The position combines strategic leadership with hands-on management of daily operations, budget, and cross-department