Director of Finance Shared Services & Experience

Stanford Health Care; Sacramento (CA); On-site; USD 196,000 - 260,000; Full time

Job summary

Stanford Health Care is seeking a Director to lead the Finance Shared Service and Experience in the Finance Controller's Office, overseeing AskFinance operations, governance, and continuous improvement. You will manage intake, case management, staffing, and performance metrics to deliver high-quality finance support across the organization.

The role requires 8+ years in shared services or finance operations, a Bachelor's degree (Master's preferred), and a track record of scaling services in a

Qualifications

• Eight (8) years of progressively responsible experience in shared services, finance operations, customer support operations, or other relevant operational leadership roles.
• Experience leading service-oriented operations with accountability for performance, staffing, workflow management, and measurable outcomes.
• Experience improving operational processes, service delivery models, reporting, knowledge resources, or customer support practices in a complex organization.
• Experience in finance shared services, ERP support, service desk operations, or business operations within healthcare, an academic medical center, or a similarly matrixed environment preferred.
• Experience with service management, case management, workflow, or reporting tools to support operational oversight and continuous improvement preferred.

Responsibilities

• Lead AskFinance operations, including intake and triage, case management, escalation processes, and day-to-day service delivery.
• Oversee staffing, workload balancing, and resource planning to meet service demand and operational priorities.
• Monitor service volumes, cycle times, backlog, quality, and customer feedback to identify improvement opportunities and drive performance.
• Establish and monitor service levels, operational metrics, dashboards, and reporting to assess performance and drive accountability.
• Lead governance for AskFinance, including escalation pathways, service review routines, prioritization, and performance communication to leadership.
• Define and evolve the AskFinance service model, including service scope, intake pathways, routing logic, service catalog, escalation criteria, and ownership across shared services and subject matter teams.

Skills

AskFinance Operations

Service Delivery

Staffing & Resource Planning

Process Improvement

Governance & Dashboards

Stakeholder Collaboration

Education

Bachelor's degree

Master's degree preferred

Tools

ERP systems

Job description

Stanford Health Care is seeking a Director to lead the Finance Shared Service and Experience in the Finance Controller's Office, overseeing AskFinance operations, governance, and continuous improvement. You will manage intake, case management, staffing, and performance metrics to deliver high-quality finance support across the organization.

The role requires 8+ years in shared services or finance operations, a Bachelor's degree (Master's preferred), and a track record of scaling services in a